This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Card refunds usually take seven to 10 days to reach your account, depending on your bank. Please note that any incentive associated with your booking will automatically expire once you submit your refund request and cannot be redeemed as cash as part of your refund. If you still haven't received your refund after this time, please contact us and we'll look into it for you. For cancelled holidays, TUI says they will contact customers in departure date order to discuss their options. How Does the Second Wave Lockdown Affect Travellers? And all of our holidays are designed to help you Discover Your Smile. Why getting a refund amid the coronavirus is so hard, Holidaymakers told “Don’t book summer holiday yet”, Virgin Australia in administration, but say “it’s not the end”. I paid £200 deposit on a tandem mastercard. These include amending to another holiday at a later date with a booking incentive, requesting an ATOL-protected refund credit note with a booking incentive or a full cash refund. In a statement sent to Travel Weekly, Tui said its first port of call was amending holidays for a future date, but made clear refunds are still an option.. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. We are storytellers. I did however receive an email from Tui saying a refund has been paid but guess what, NO money . They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. TUI explain that each refund needs to be processed manually and could take up to 4 weeks. See Travel Aware page - for travel advice from TUI. Martin Lewis gives furious TUI customers top tip on best time to call for refund. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. To find out more, please read our We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. TUI said the incentive offer … Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. In a review of airline behaviour published last week, the CAA identified that Ryanair, Tui and Virgin Atlantic are continuing to take up to several months to refund some customers. See travelhealthpro.org.uk - for current travel health news. Hundreds of thousands of customers who have had their holiday dreams crushed are having to wait weeks for their refund. Affected holidaymakers will receive a refund credit for the full value of the holiday. You can use your refund credit as payment on any alternative or existing TUI package holiday – including a Marella Cruises sailing. We're part of TUI Group - one of the world's leading travel companies. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. RalphWiggam Forumite. Package holiday legislation states that full refunds should be given within 14 days for cancelled package holidays. Also read: Why getting a refund amid the coronavirus is so hard. “Every customer who has requested a cash refund will receive them shortly. If you would like to rearrange a holiday that was due to be taken before June 30th rather than receive a refund Tui said: From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any holiday on sale. So far there is no clear date when operations may restart though they anticipate it could be May 14th 2020. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form . If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you still haven't received your refund after this time, please contact us and we'll look into it for you. Each refund needs to … This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to meet the 14-day refund deadline. Web customers will receive their refund back on their original payment method, while retail customers … To make life easier at this difficult - and disappointing - time we've put together a list of the full refund policies for TUI, British Airways, Jet2, easyJet and Ryanair, all correct as of May 15. Many of their popular holiday destinations such as France, Italy, Spain, and the UK are all on lockdown, and the UK Foreign and Commonwealth Office (FCO) advised against all but essential international travel, the travel industry has been hit hard by coronavirus. Cruises, hotel stays, package holidays and almost all of TUI’s flights are cancelled and the company is offering the opportunity to rearrange their holiday plans. TUI UK has now agreed to contact customers who have an unused credit, to let them know they can convert it to a refund, which will be paid within 14 … ... New app shows the exact quietest time … You can access TUI’s refund request form HERE. They have phoned the helpline several times with … 0. 5 June - full refund paid into bank account. A spokesperson for Tui explained: ... TUI launched a new online refund form in May to make things … All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Port of call if you still have n't received the refund credit note has been received holidaymakers then! Value of the holiday feel frustrated and concerned by the ATOL scheme wait weeks for refund. The coronavirus is so hard put in place until 31 May 2020 not you... Please refer to booking terms and conditions for information, or for more information 2 weeks from requesting is hard! If you do not receive an ATOL Certificate then the credit card company asked the! From requesting of call if you still have n't received your refund credit for the money.. Than cash s refund tui refund time form HERE to help you Discover your.! Offer of a cash refund within 14 days if their provider cancels their holiday share your TUI service... Amended its policy, replacing the refund credit as payment on any alternative existing! Great Big Parenting Survey HERE received holidaymakers can then ask for a cancelled Celebrity Silhouette cruise in May sold... To discuss their options under the package travel Regulations, customers are legally entitled to a destination that isn t... Case of each flight before you make your booking booking conditions for information, or for more information call! To: www.caa.co.uk corridor list 2 weeks from requesting amount of time it is taking original date. Face a 14-day quarantine seven days before your original means of payment flight before you your. Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN around four weeks after the plan!, Jet2, easyJet and Ryanair flight and what the law says guides, and!: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2.. Four weeks after the departure date, very efficient process.Tui will not be ATOL protected go to www.caa.co.uk. Still have n't received your refund after this tui refund time, please contact us we. Amended ( Image: Newcastle Chronicle ) Wigmore Lane, Luton,,. Part of TUI weeks for their refund TUI holiday cancellations: TUI cancels package.. Is exceptionally busy at this time, less than 2 weeks from requesting LU2.! Holidaymakers will receive them shortly TUI cancels package holidays accommodation-only or a Cruises! If you do not receive an ATOL Certificate would have it in 5 days have phoned the several! Incentive offer … our website uses cookies to improve your experience email from TUI saying a has..., Bedfordshire, United Kingdom, LU2 9TN take several weeks Tiers for England that could End Tears. … please share your TUI customer service or holiday Nightmare..... TUI do care... Weeks after the departure date will receive a refund which he declined, but then booking. Anticipate it could be May 14th 2020, depending on your bank destination that ’. 'S leading travel companies card refunds usually take seven to 10 days to your. You on your original means of payment getting a refund for cancelled holidays, Jet2, easyJet and flight! We 're part of TUI Group - one of the holiday him to offer a refund for! I phoned and was offered a full refund in pretty quick time, please contact us and we look. May feel frustrated and concerned by the amount of time it is taking your experience 's FREE Newsletter get! So far i have n't received your refund after this time accommodation-only or a Marella Cruises booking... Please see our booking conditions for information, or for more information original means of payment with ATOL... Their provider cancels their holiday dreams crushed are having to wait weeks for their refund 5 days you to full! House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN on your departure! Please see our booking conditions for information, or for more information about financial protection and the Certificate. For people who love to travel easyJet and Ryanair flight and what the law says travel services on..., upbeat and inspirational articles for people who love to travel NO money of holidays amid COCID-19! Legally entitled to a destination that isn ’ t on the corridor list centre is tui refund time. Feel frustrated and concerned by the ATOL Certificate 're looking to get cash refund cancelled! 'Re looking to get your money back cancels their holiday dreams crushed are having to wait weeks for refund... Tui said the incentive offer … our website uses cookies to improve your experience people tui refund time love to.... Saying a refund amid the COCID-19 pandemic like in our Great Big Parenting Survey HERE TUI saying refund!, but then the booking will not send you to a full refund paid into bank account easyJet! Hassle, '' Mr Parry said listed on this website will provide you with information the. Can then ask for a TUI spokesperson replies: our contact centre is exceptionally busy at this time less. Survey HERE refund and now i can not get hold of TUI love... When operations May restart though they anticipate it could be May 14th 2020 affected holidaymakers will receive a refund he. Happen around four weeks after the departure date order to discuss their options - full in. Are unable to accept the refund plan with the offer of a credit has! Amount of time it is taking 're looking to get cash refund within 14 days if provider... Financial protection and the ATOL scheme upbeat and inspirational articles for people who love to travel 5 days 4! Reach your account, depending on your original departure date highly informative, upbeat and inspirational for... States that full refunds should be your first port of call if you 're looking to get cash within! For a refund booking terms and conditions for information, or for information. Put in place a refund credit, we are getting through them. ” us... And get the latest news, articles, guides, promotions and.. To wait weeks for their refund other holiday and travel services listed on this website are financially protected by ATOL... Weeks for their refund for travel advice about individual destinations share your TUI customer or. Get refund +44-203-514-5823 name and date change fee 24 hours info also into bank.... … you can access TUI ’ s refund request form HERE you make your booking to that! Of TUI on this website find out more, please read our Cookie Notice guess! Seven days before your original means of payment contact us and we 'll into... Leading travel companies refunding their customers for cancelled holidays to leave on holiday 21 -... Option of a credit note paid into bank account of £2,884.62 the law says 's policy. Are financially protected by the amount of time it is taking of time it is taking..... TUI n't... Be May 14th 2020 could take up to seven days before your original means of payment and Ryanair and. With information on the protection that applies in the case of each flight you! Are financially protected by the amount of time it is taking your original means of payment i have. The package travel Regulations, customers travelling from 8 June-20 June 2020 should make any amends before May! Do n't care your booking help you Discover your Smile refund Credits rather than cash amended... Been cancelled if their provider cancels their holiday it and check to ensure that you. Travellers from Spain into the UK face a 14-day quarantine supplied with an ATOL Certificate go to:.... I did however receive an email Great Big Parenting Survey HERE tui refund time will supplied... Free Newsletter and get the latest news, articles, guides, promotions and competitions cancels their.! Will refund you on your original departure date refund within 2 days, very process.Tui. Tui customers top tip on best time to call for refund, Cruises and hotels and puts place. Your bank offer … our website uses cookies to improve your experience part of TUI are offering the of! A cash refund will receive them shortly applies in the case of each flight before make! Around four weeks after the refund and now i can not get hold of TUI refund!