You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … How many stars would you give RockAuto? How do I contact RockAuto customer service? | Read 901-920 Reviews out of 1,004 Customer service has backslid… Customer service has backslid considerably. View full review. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. there is no other options now i stucked with a part >$200 with no use. Explore video interviews Review #2220355 is a subjective opinion of Terry R . Horrible customer service. GetHuman does not work directly with Rockauto's customer support operations. Terrible customer service. Worst customer service EVER Worst customer service EVER. I order an part for my car and it was defective. no customer service at all. Customer service (ironic title) was rude, manager was worse. Horrible customer service. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Rockauto Cons: Non-listening and immovable customer service. A review of a customer experience with Rockauto. Initial RockAuto complaints should be directed to their team directly. Beware of this company. When I contacted customer service to get it rectified, they said there was nothing they could do. Toggle navigation. Reviews; Write a Review; RockAuto.com. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. RockAuto has been giving excellent customer service and excellent value for money since its inception. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. I ordered a rack and pinion >$200 i installed into my car. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. User's recommendation: Offer customer service by phone. The RockAuto parts phone number is … 51426 reviews of RockAuto.com. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. RockAuto Customer Service Phone Number. When I tried to return one, I discovered there is no customer service. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … Customer Service Analyst salaries at RockAuto can range from $21-$22. RockAuto has terrible customer service. Share your voice on ResellerRatings.com About RockAuto and some general infos. If you'd like to help in the effort to improve customer service for all, please share! RockAuto Customer Service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. If you are unable to solve problems with your existing purchases, you may contact the customer support team. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. RockAuto.KKK screwed me on shipping, tried to blame FedEx. Just a "did you get what you ordered? Contact Rock Auto by Email. Read real customer ratings and reviews or write your own. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. The typical RockAuto Customer Service Representative makes $26 per hour. Helpful 0 Not helpful 0. Granted, it's not a big difference, but I ordered 2 different filters. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. Join the 1,004 people who’ve already contributed. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. So i returned it. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. Your experience matters. And yet they tell me sorry theres nothing we can do for you. Easy to use parts catalog. RockAuto has terrible customer service. 1.0. Share Report Copy. The optics are not good, it appears somewhat deceptive. Preferred solution. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. the part won't fix and Rockauto will not accepting return if part installed. File a complaint. RockAuto Customer Service. ID #2333441 Review #2333441 is a subjective opinion of poster. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Sep 23 . currently closed . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. The remainder was processed as a store credit. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. 1 comment . RockAuto issued stop delivery to someone, but sent my order number by … Then there is 0 customer service to help you. RockAuto offers No customer service by phone. Read trusted reviews of RockAuto.com. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Contact Rock Auto by Email. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. RockAuto — Service. Verified Reviewer . package was in their warehouse not even picked up yet. RockAuto is an online company with online customer service. Rockauto - Customer service is not honest and liar. Contacting the Customer Support Team. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Check our FAQ. Package NEVER delivered, payment cleared Paypal. 2. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. Comment . Hold time is 03:26 min GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. An it took RockAuto over a month to send a replacement. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. What a joke. See all Customer Service Analyst salaries to learn how this stacks up in the market. Having an exceptional customer service is one of the main priorities at RockAuto. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Processed a returned part and only refunded 10% of the balance. The people at RockAuto are very friendly and always ready to help. R Ray Padgett Jul 31, 2020. They, however, have 24/7 customer service resources. Review about Rockauto.com. Because I tried to put them on they won't take a return or do anything. Quality parts with great pricing, beats most local parts houses, if you can wait. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. This review was posted by a verified customer. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Initial RockAuto complaints should be directed to their team directly. no customer service at all. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. 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