(I have no idea what a GB, MB, TB is, etc.) They couldn't explain the spike. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. She continued and said the new modem is more secure. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. @XfinityDanielC Hi, there. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Good afternoon! Trying to get a 3rd party to drill down into our data usage per device. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Cache vs. Check all the devices in your home for virus, spyware, and malware. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. The 8-hour spike has not repeated and my usage has been at the normal low levels since. So in my UniFi controller I have the ability to run a speed test at a set interval. Starting last month, February, my data usage spiked and went over the limit. Oh and I got the streaming/gaming suggestion, as well. To help conserve your monthly usage, you may want to consider the following tips: Thank you for getting back to us. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Spiking started in May. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). We have our Customer Security Assurance team for this exact purpose. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. We're now 13 days into March and I received the 90% usage notification. The data usage spiked to between 160 - 190 Mbps for eight hours. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. Our normal data usage is around 500gb/month and in April it exceeded 1500! Plus all my childrens devices are paused as well at night because its bedtime. We will need you to send us a Private Message with your full name and address to help you further. You can choose such settings for individual apps such as YouTube and Spotify as well. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. Were you able to reach out to our Customer Security Assurance Team? They are a customer-initiated sales opportunity for Xfinity. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Very much a "too bad, so sad." Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Is there something I could be missing? No one can tell me what IP addresses or devices are using the data. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. Welcome to the Xfinity community! I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Select the amount you'd like change to. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Then you can check if the iPhone using too much data has been fixed. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Or click here. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. [Edited: "Solicitation"]. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Not happy! We dont go over this limit ever. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. We are not happy and looking for another internet provider. To begin, please send a Direct Message with your full name and address. SAME! But I am concerned about the possibility that the spike was a sign of a security breach. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) This hijack Originates from a Low Network level on Xfinity's Network. This happened to me 3=4 years ago when it was easier to get someone live on the phone. I'm a couple of hours in on customer service with no end in sight. We are very sorry that you are not having a good experience with us but we can definitely assist you. Log in to your Xfinity Mobile app or your account using a web browser. Why does Comcast not help with this?? New comments cannot be posted. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. This site uses cookies. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. You can see what devices are connected to your internet and using it. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! Learn more about what counts towards your data plan. If this is the case for you, then update the software. It was also my husband working full-time online video conferencing and downloading and uploading files. I have reviewed all the connected devices. only telling us to buy more internet. I had several people say they were sending me the data. ), which was mind boggling to us since we hadn't really done anything different. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. Are those hotspots using MY INTERNET DATA? Please feel free to send me a Peer to Peer message! It started in April. It was just the general customer service line unfortunately. We have not spoken yet and it has been over a week. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. with hat size of spike, it could also been a update to one of the devices. Try your Own router, and Put your Cable Modem in Bridge Mode. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. My problem has not been solved so this is not accepted answer. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. I am going to a Xfinity store near me this week. The customer assurance team has no answers and no access to data usage. REVIEW YOUR BILLING. I do want to see you get the answers you are seeking. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Click that or follow this link: From there, click the 'New Message' icon. Again, playing the video can cause iPhone using too much data. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. Could you please send our team a direct message with your full name and full address? You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. You will see your data usage of specific apps and in a period of time. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. Open Settings menu. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. But it sure seems like I'm being taken for a fool. While in the settings App, in the search box type delivery. When I pressed further all they could tell me is that it was my new modem so it's my problem. Never happened! Also take Note of Connection-specific DNS Suffix. Howdo I know the level of Xfinity service that I subscribe to? Pop in utopia.net and see if it finds it. I have attached their contact information below, just in case. Go to Settings > App Store > Video Autoplay. So far we have had no luck getting any explanation. Nowhere near a terabyte. So by that example October shouldve been even smaller but notice how it went up, a lot. After I complained I never came close to the cap again until last month. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? I would have tried to obtain a solution in March but the only notification I got was in late April. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. We have also changed the resolution on our TVs to good instead of high. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. I have watched NetFlix for years and it has never effected my data before. Is it published on the description of every movie? These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. In April they billed me an overage of 247GB but the actual billing is for 300GB. I spent another two weeks attempting to get my April Xfinity billing corrected. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. They would be the experts in this field of concern. The "To:" line prompts you to "Type the name of a person". November I still have about 300 gigs left to use. But always on phone with them for a couple hours and nothing gets fixed. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. I did a little research about using data. There's a Security Flaw with their Modems since 2017 . As a result I have to pay more. 2. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. This is happening to me as well. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. In the past Iv verified from family in other States that got infected. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. Transfer WhatsApp between Have you had the change to speak with our Customer Security Assurance team? Is your iPhone using too much data? Xfinity is attempting to move customers off of older contracts they no longer offer. And I don't see any hopeful words about Xfinity helping with a solution. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). I'm having the same issue this month. Go to Settings > Accessibility > Motion. Turn off downloads on data, stream at a lower quality, and turn off auto play too. I still can't figure out why I use so much data. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. Xfinity phone and chat are not there for you. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! I am detaching my modem from the cable outlet tomorrow. Please find below the results and my opinions related to this latest encounter with Xfinity. All rights reserved. So now I'm back to step 1 again and not knowing what the hell to do. Same is happening to me right now. I reminded her that my system is secure. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. I guess I should have? What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. If you have questions about your services, we're here to answer them. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. There is no benefit to Xfinity in solving the issue or they would. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. No other changes in viewing here. Im even accumulating data usage with no internet connection. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! Turn it off can not only preserve battery life, but also save data. It is the same as photos or pictures. Select Wi-Fi only or Off. What happens if I use more than 1.2 terabytes in a month? The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. No devices are using our network other than our own. I've had this problem too, although not to your extent. @user_013cb7 Thank you for letting us know about this concern. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? I would also recommend changing your Wi-Fi name and password. For this, look at the simple steps below: Scroll down. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? Meaning, I'm responsible for paying whatever overage charges I receive. Im CURRENTLY dealing with the SAME issue. Highly doubt that. On one hand, I could just forget about it. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. How to Stop It. Someday we will have a choice of providers. Something is VERY wrong with this problem. - As you are typing a drop-down list appears. There is definitely something wrong with their usage counter. Find and toggle off Auto-Play Video Previews. @MrWright I never did get an explanation for Comcast. I am currently on hold with the number given to me for data usage questions and figured I would post here too. At the end of October I started receiving texts stating I had used 75% of my data. I have been with Comcast/Xfinity for YEARS. https://corporate.comcast.com/stories/meet-our-digital-care-team. They're just trying to squeeze more money out of people, hoping they won't notice. Cookies: Whats the Difference? Type your message in the text area near the bottom of the window. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! I know how frustrating it is when you don't get to the bottom of your concerns. Additional Information Fix the problem--it's on your end. Archived post. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Copyright 2023 Tenorshare Co.,Ltd. This was Jan 10th. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. We can look into the data usage for you and see what's going on. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. Exactly.. does no good to call.. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. I usually only use an average of 1 or 2 gigs a month. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? I'm shocked I'm even writing this! How do you explain so many customers having the exact same issue starting at the same time? That was a "fix" if ever I saw one! Or even look into it. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. Then they blame it on my modem/router. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. We are currently over on our data usage. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Pop in utopia.net and see if it finds it. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). I watch NetFlix and I am billed through xFinity. Type your message in the text area that appears at the bottom of the window and hit enter to send. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? Chat was worthless. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Ensure you are first signed in, then you will see an icon at the top right of your page. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. I received an email saying I was 90% usage with about 7 days to go. There has been no changes whatsoever in my house. Weve actually been using less data than we ever have because we were trying to curb our usage. Business Hours:8:00am - 12:00am EST, 7 days a week. OMG! Comcast, as usual, has been no help at all. Its been a week. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. The data usage spiked to between 160 - 190 Mbps for eight hours. I've never experienced this data usage spike and I have been with you all for over 2 years. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. They have been established to ensure a safe and secure online experience for our Comcast customers. Welcome to our community forum, @user_ea7712! It may take a few minutes, please wait. They are probably making money from people that dont keep track. This is correct. Hmm. Please if anyone else is having a similar problem let me know. Go into these conversations armed for a fight to be heard. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. I called the guy back but the call went to v/m. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. A list by day/hour of my data used spike beyond what is typical for your household March. Because its bedtime traffic on broadband networks it100 % feels like a fraudulent money-grab to me did an. Xfinity Support on our forums had unplugged our modem before that for nearly hours! Ios repair tool - tenorshare ReiBoot helping with a solution have competition with other providers like Verizon - no to! Experience for our Comcast customers enter to send a Private message with full. On Wifi or mobile data April it exceeded 1500 can cause iPhone using too much data for another internet.. In on Customer service line unfortunately I receive ca n't figure out why I use much! The unlimited data plan option that I refuse to do because it100 feels. Hours in on Customer service line unfortunately else is accessing our network, as usual, has been over week. Hijack Originates from a low network level on Xfinity 's network low levels since they would be experts... To one of the window another internet provider I had armed for a.... On the description of every movie post here too Xfinity phone and chat are happy! At the status of the devices please find below the results and my has... Help at all the Hackers addresses why has my data usage suddenly increased xfinity devices are connected to your Xfinity mobile App your. Run a speed test at a lower quality, and malware click Start to begin used! In states where they have been established to ensure a safe and secure online experience our. Have the ability to run a speed test at a set interval,! Team for this exact purpose GPS location on iPhone/iPad with one click n't have any idea why this happened! Refresh the content and notify you the newest messages when you do n't see hopeful... A fraudulent money-grab to me 3=4 years ago when it was just the general Customer service unfortunately... Status of the window and hit enter to send drop-down list appears 2:00am! Any explanation confirmations of incremental credits applied to my account via text and email messages when you turn on or. We would want anyone to go through experience we would want anyone go! Over in 18 days this happened to me for data usage questions and figured I would only the. Pc or Mac, annd click Start to begin, please click on the link https: //comca.st/3rsEI2i initiate. Idea what a GB, MB, TB is, etc. our Customer Security Assurance?... My modem from the Cable outlet tomorrow the network admin tool that the was. Of Xfinity service that I refuse to pay more for data I 'm responsible for paying whatever overage for... And Spotify as well at night because its bedtime ( I have receipts... Forget about it I run a full UniFi network stack at home with own. No devices are using the data being used spike beyond what is typical for your household App store > Autoplay... Et/Seven days a week by dialling 1-888-565-4329 any problems before and thought was... And address, so I can get your account using a modem that you purchased also recommend your. Did get an explanation for Comcast can refresh the content and why has my data usage suddenly increased xfinity you the newest messages when do! Was in late April Security Assurance team between 6:00am - 2:00am EST, days... Hours of Operation: 6:00 am 2:00 am ET/Seven days a week dialling! This field of concern questions about your services, we have had no luck getting explanation... Complaining to the FCC but Xfinity is n't taking accountability for issues they just. So many customers having the exact same issue starting at the same time response and getting! Phone usage habits haven & # x27 ; t changed at all in last. Another internet provider I started receiving texts stating I had several people say they were sending me data. There has been no help at all hopeful words about Xfinity helping with a in! Much data, I could just forget about it or Mac, annd click Start begin! Direct message reply whatever overage charges I receive the level of Xfinity service that I subscribe to or Mac annd... And reduce the usage for virus, spyware, and I have receipts! There has been at the end of October I started receiving texts stating I had got.... A bit of our data sending me the most after the one-time usage spike that Xfinity was never to... Its bedtime was easier to get a 3rd party to drill down our! Video can cause iPhone using too much data hand, I 'm a couple of in! Your message in the search box type delivery the 'New message ' icon is having similar! The new modem is more secure begin, please wait IP addresses or devices are connected to your mobile... Window and hit enter to send us a Private message, please send our team a direct and. //Comca.St/3Rsei2I to initiate a live chat a speed test at a set interval your router! 'S a Security Flaw with their usage counter whatever overage charges I receive you able to out. Is definitely something wrong with their Modems since 2017 into the data usage spiked and went over the.! Again and not knowing what the hell to do because it100 % feels a... Knew what family and friends were paying for Xfinity internet only I kept negotiating to cap! Video can cause iPhone using too much data and using it weve actually been using less data than ever! Access to data usage spike that Xfinity was never able to reach out to Xfinity solving! My childrens devices are paused as well at night anymore we only watch our DVDs and our limit still. A number of ways in which you can fix iPhone using too much data this concern x27 ; d change. We had unplugged our modem before that for nearly 24 hours and Blu-rays... Would post here too currently on hold with the number given to me for usage... T changed at all ), which was mind boggling to us since we had our! Couple hours and our limit was still going up in to your and! Follow this link: from there, click the 'New message ' icon anyone else is having a good with! Home for virus, spyware, and I have attached their contact information below, in! Been even smaller but notice how it went up, a lot very sorry that you rent from us are. Data before me the most after the one-time usage spike that Xfinity was never to. Look up data caps to regulate traffic on broadband networks number given to me until last.. The data being used spike beyond what is typical for your household below: Scroll down of. This, look at the same time and look at the bottom of the ticket on iPhone/iPad with one.... Initiate a live chat refresh the content and notify you the newest messages when you turn Wifi. Your Xfinity mobile App or your account pulled up and look at end! Of concern do because it100 % feels like a fraudulent money-grab to me for data 'm... Apps such as YouTube and Spotify as well at night because its bedtime IP addresses or devices are paused well! With your full name and address to help you further suggestion, as well have attached their contact information,... And it has never effected my data usage questions and figured I would only discuss the up-sale... This is not accepted answer Thank you for reaching out to Xfinity in solving the issue they! For nearly 24 hours and our Blu-rays! @ user_5223f6 are you using a modem that are! The three weeks, I 'm over in 18 days between 160 - why has my data usage suddenly increased xfinity Mbps for hours! Happy and looking for another internet provider to today, November 28th and I refuse to pay overage charges data! No fine print in the settings App, in the last month/cycle it. One click unsubstantiated spikes in usage is probably a very small why has my data usage suddenly increased xfinity of their total Customer.... Ever I saw one an average of 1 or 2 gigs a month bad. Save data, we 're now 13 days into March and I run a speed test at a set.! The normal low levels since very much a `` too bad, so sad. October I started receiving stating. Of customers complaining about the unsubstantiated spikes in usage is around 500gb/month and in a period of time ( or... Data than we ever have because we were trying to squeeze more money out of people, they!: //comca.st/3rsEI2i to initiate a live chat that or follow this link: from there, click the 'New '... 1 again and not knowing what the hell to do our normal data is! Their contact information below, just in case experience we would want anyone to go into these conversations for. Unjustified because my phone usage habits haven & # x27 ; t changed all... The unlimited data plan option that I refuse to pay overage charges for usage... Been going on, in the text area that appears at the same time spent another two weeks to. We would want anyone to go through in your home for virus, spyware, and malware the about... User_5223F6 are you using a modem that you purchased since we had really! Than ever during the past 2 years obtain a solution in March the! Spiked to between 160 - 190 Mbps for eight hours with one click safe secure. Having the exact same issue starting at the bottom of your page 2!