My card arrived within a week. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. I was disappointed and angry at first, but now I can just say - good riddance GoBank!! This experience was not without its delays and frustrations. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. Most cards such as this charge. Dont have nothing deposited to this bank at all. No having to buy stamps! The account is either always locked or blocked. I had to issue a check for someone to cash for me. Their customer service is a bad joke. If using Zelle at your bank or credit union, please contact the number on the back of your debit card for further assistance. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. I called the number on the back of the card to see if there was a mistake and they ask my for my social security which I know Im not supposed to give. So was a PayPal purchase. Do not buy gift cards from their in app store. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. WARNING! They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted It routing both FedACH and Fedwire payments. Thanks in advance for your patience. cause there wasnt enough cash in it to coverthe bill. And hung up in my face!!!!!! They act like they don't know anything, I've never had this issue with any other bank except for them. I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. Open your account now! I will have to look for another bank. I've had go bank card through uber for 2 years. If you have a GoBank Visa Debit card, call us at (888) 280-8260. My direct deposit is always on time or earlier. Dont ever go with this fraud bank they are stealing and taken money from account. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Olive Branch, MS, Kennedy Diaz Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. Finder Rating: 3.2 / 5: . How do I report my GO2bank debit card lost or stolen? All i can say right at this moment is DONT USE THEIR BILL PAY! And forget any type of actual service. They tell me that sprints direct pay thru my sprint is not a authorized store. If I could give zero stars I would. My advise dont ever use their card. If purchases look suspicious, they will be flagged. Offer valid through April 11, 2023. For more information, see GoBank reviews below. So basically they stole my money. I was leary at first because the bank is digital not a physical place I could go visit. Both my husband and I have one and have had it for over a year. This time I was told the money should be back in my account in 3 days from now. . Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. deserve their business. I love that I get my direct deposit early! Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. I checked my account that evening and it was overdrawn $73.00. They're holding my 20 dollars hostage because I have a P.O. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. So my warning to all consumers is to NEVER do business with Green Dot Corp. Invoice2go Support - Contact us, we're here to help How can we help you? My address is a P.O. Partner terms and conditions apply. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. They straight up stole from me. Which tells me from experience with other apps that their app is probably CRASHED! Follow the instructions given by the automated service. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. Go2Bank digital banking app is by far the leader in the industry. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. Green Dot, you really screwed the pooch on this one. It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. Called in and spoke to a representative ,after much hassle actually getting to a representative. If you have a P.O. 1 star only cuz I had to so I can send in my review. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. They need to be shut them down so they dont hurt anyone else. The bank is fine as long nothing extraordinary happens. Just seems like a bunch of scammers. | I refused, so the representative said he re-issued the card sending it standard mail and explained I could still use my account online and send money to other GoBank users. So now Im pissed off. immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. This may be inconvenient for consumers looking to do all their banking in one app. He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! Impacted by the California Severe Winter Storms, Flooding, and Mudslides? Never had an issue when I started using it again out of the blue. Chat support is available 24 hours a day, 7 days a week. The $8.95 monthly fee will still be charged until your account is officially closed. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. GO2bank is Green Dot's flagship digital bank. Fair Haven, MI, Shaneka Young Check out top questions, quick help guides and more FAQs. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. Two minutes later he was back and helped me close my account without paying anything! Back then you could choose how much you wanted to pay for service. Box for an address your screwed. Used card for a hotel deposit. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. I have not had any negative experiences and have found their services to be convenient. San Diego, CA, Sarah Dyer Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit Sec code. Go Bank has yet to return her check. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. they are so wrong. Coincidentally it was when I paid off my entire statement. I have enough of this bank. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. How do I get another card sent to me? Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. I have yet to experience a better banking relationship with another company than I have with GoBank (I've been with PNC, US Bank, Chase, multiple credit unions, Bank of America, and Wells Fargo). Apr 2, 2023. And then finally the phone agent admitted it was Gobank holding the funds and he didn't know where the money actually is. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. Secure check process and very secure when making bill payments. They are absolute thieves! They also charge you fees for in network ATM withdrawals. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. One more thing, ABSOLUTELY NO OVERDRAFT FEES.EVER! All clients can access online statements or setup mobile banking. This is nothing but retaliation for being frustrated and voicing it last night. GO2bank is a trademark of Green Dot Corporation. Mobile number verification, email address verification and mobile app are required to access all features. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Stay away from this bank. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I've never payed over 5 Buicks for monthly service. Thats not even a half of it but Im sure you get the point do not bank here. Us mail does not come to my home address. You will be asked for your name, date of birth, Social Security number and phone number. I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Jacksonville, FL, Nicole Wheat App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Companies can ask for reviews via automatic invitations. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. They then put me on hold and came back with yes we see a transaction but their bank has the money. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. Or fall somewhat outside the ordinary, this bank is digital not a authorized store from experience with apps... Issue when I paid off my entire statement include checking and savings accounts, protection. Bill or, if it was overdrawn $ 73.00 top questions, quick guides... Bill payments and he did n't know anything, I 've never payed over 5 Buicks monthly! And iPhone are trademarks of Apple Inc., registered in the industry legal obstacle for direct deposits through foreign. 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