It's not a Xebec problem, but a Monterey problem. For detailed setup instructions, check outHow Do I Use the Tri-Screen Adapter? 1. The PowerBank comes with a USB-C to USB-C charging cable. There are four lights, each indicating the power in 25% intervals. Your Xebec Keyboard should now be removed from your PC. Click here to see if you need The Tri-Screen Adapter, or 4 interest-free payments of $12.25 Or key in S, 14. You may use this screen for pass-through chargingby plugging your charger directly into the screen's additional USB-C port! If you wish to lock the function keys so they default to the F1-F12, you can press Fn + Fn Lock to do so. What Is The Return Policy & Warranty For The Keyboard? built for comfort, Never lose power again. No, never had it and I just downloaded it and it doesn't work either. Yes! Please note that the Tri-Screen does cover up the Surface's built-in kickstand, requiring use of the fixed angle kickstand that comes with the Tri-Screen. The PowerBank can charge any device that uses USB-A or USB-C for charging. Get Mobile Pixels news and awesome product updatesright to your inbox. To check if HDR has been turned on and disable the setting, please following the instructions below: If you are still experiencing the same issue, please schedule a callhere. This site contains user submitted content, comments and opinions and is for informational purposes Feel free to continue to use The Mouse as it charges. We are not Apple Support, we are users like you. Apple Support told me the firmware (software) for the monitor needed to be updated to make all the features work. 4. The screen size is 10.1 inches and the resolution is 1920 x 1200. Then, press and hold the Bluetooth button for 3 seconds - you should see the light on top of The Mouse flash. Click on the Apple Icon in the top right corner of your screen, then select System Preferences. Next, make sure that you are using the correct combination of cables. What Is The Return Policy & Warranty For The Mouse? If you notice that the Tri-Screen monitors appear faded or washed out, this may be the result of your laptop automatically turning on an HDR (High Dynamic Range) setting after plugging in the Tri-Screen. Click Connect. It works with Mac, Windows, Linux, Chromebook and any device with a video out source. Using the included USB-A to USB-C cables, you will plug one end into the Tri-Screen USB Type-C (power only) port and the other end into your laptop's USB-A port. Please refer to our display arrangement article here -How To Arrange Your Screens (Mac)If you need further assistance, feel free to schedule a virtual call with our Tech Support team here -Troubleshooting Call, Please refer to our display arrangement article here -How To Arrange Your Screens (Windows)If you need further assistance, feel free to schedule a virtual call with our Tech Support team here -Troubleshooting Call. 1080P Auto rotation display. Mar 21, 2022 5:02 PM in response to Luis Sequeira1. While this piece is a great tool, you are still able to charge your laptop by plugging the charger directly into the screen as well. 6. Then tilt the screens to your desired viewing angle. Designed for travel and built for comfort with the freedom of a Bluetooth connection. The Mouse comes with a USB-A to USB-C charging cable. Could it be just the Xebec? This will adjust the sensitivity of the cursor when the mouse is moved. The Airstand comes with a 30 day return policy and a 1 year warranty. Designed for travel and built for comfort with the freedom of a Bluetooth connection. After clicking the Menu button, you can scroll up and down by clicking the + and - buttons, and then clicking the Menu button to make your selection. A forum where Apple customers help each other with their products. What's wrong with this picture? All I can say is that there were many posts in this forum involving usb-c connected displays not working after 12.3. Product name- Xebec Tri Screen Display- Two 10.1 inch 1920 1200, Full HD LCD IPS with adjustable brightness. The HDMI cable for video and the USB-A to USB-C cable for power. mtgeventslv, call Thanks for using Apple Support Communities. Can I Connect The Keyboard to my Phone or Tablet? It is recommended to check the device's compatibility with the laptop before purchasing. The Xebec Tri-Screen Adapter enables you to connect ANY laptop to the Tri-Screen 2 with just a single cable per screen, including the M1 and M2 MacBook Pro and Air. The Tri-Screen has 3 inputs as shown below. so like many others my external monitors are not working with a (external, not apples own) dongle after the catalina 10.15.6 and 10.15.7 update. Luckily, we found customer reviews for the Xebec tri screen on its website and believe us the reviews were remarkable. In theScale toinput field, under theHorizontalcolumn input "1280" and underVerticalinput "800". Simply download and install the free Displaylink driver, plug one end of the adapter into any standard USB-A port on your laptop, and plug the other end into the Tri-Screen. It can sometimes be a little tricky, and it's always nice to have some technical support from one of them! To see if The Mouse needs to be charged, plug it into your charger and if the light blinks on and off, it is in need of charge and currently charging. 2. OurTri-Screen Adapteris needed to allow both screens to function due to Apples M1 and M2 chip limitation preventing 2+ external monitors from being used natively. The Mouse is compatible with almost all surfaces, including, but not limited to: wood, painted surfaces, plastic & metal. Within the "Display Information" tab select the checkbox next to "Scaled resolutions base:" and change the numbers to "1920" x "1200", 9. Click on yourStart Menu (Windows Icon), and selectSettings, then select the option that saysBluetooth & devices. For the video feed,get the included HDMI cable and plug one end into your laptop and the other end into the mini-HDMI port on the Tri-Screen. Mar 25, 2022 4:54 PM in response to bellemarnat. For power, get the included USB-A to USB-C cable, plug one end into the USB-A port on your laptop and plug the other end into the "power only" USB-C port of the Tri-Screen. If you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. You can also search your settings for Bluetooth. Still having issues? This is a user forum. Weight. Compatibility is a significant feature of one monitor, so once you have bought it you will not encounter any problems. 4.2 (56) $59999. 1. The 2021-2023 MacBook Pro's with theM1 & M2 Pro ChipandM1 & M2 Max Chipprocessors will work seamlessly with the Tri-Screen 2 using our easiest setup! If your external display isn't detected or appears blurry on your Mac. Apr 1, 2022 10:30 AM in response to bellemarnat. Choosing a selection results in a full page refresh. If you're screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! If The Mouse is not turning on or connecting, there are a few things you can check. Verdict So according to you, which monitor should you buy? Mar 21, 2022 10:40 AM in response to BrianTheXebec. If you would like to see how your laptop connects to the Tri-Screen, check out ourinteractive Getting Started Guide here! If you too are curious, read on! The Xebec Tri-Screen is a laptop attachment that adds two additional screens to any laptop, instantly boosting your productivity by over 50%. For more information about the warranty, click here. Pleasereference your laptops online user manual to verify. 1-800-MY-APPLE, or, Sales and Plus supports up to any device with a video out source. M1 Max and M1 Pro MacBook Pro Resolution Workaround, In the meantime we found a 3rd party solution, SwitchResX, that allows you to adjust your screen resolution options. 6. The Xebec Tri-Screen 2 is a nice way to carry around two 10" displays for your laptop, if it is the right fit.Compatibility Guides:https://www.thexebec.com/a. In short, each screen requires both power and video to function. magnetic Mounting The thinnest full-sized keyboard, adjustable to fit your lifestyle. Mar 20, 2022 2:37 PM in response to Luis Sequeira1, i have a MacBook pro and it was running with Monterey the last version before 12.3 was released, dont use any third-party apps it worked perfectly, it works with 2 usb-c cables but it wont recognize the screens anymore, they appear w no signal, Mar 20, 2022 3:19 PM in response to bellemarnat. Yes! Scroll down to the section titledMultiple displays. Plug your the USB-A to USB-C cable and HDMI cable into both your laptop and screen until you see this error message again. We are unable to ship to Russia, Ukraine, and Mexico at this time. Once youve located your desired color temperature, simply press the Menu button one more time and allow a moment for the on-screen display to disappear. I've had the Xebec Tri screen since December, and it has worked perfectly no issues and easy connection every single time, but just now I updated to Monterey 12.3, and it completely stopped working. Contact us via emailhere. Compatibility Tri-screen 2 's laptop monitor is compatible with Windows, Chrome, Mac, and Switch. Click hereto schedule a troubleshooting callwith a Tech Support Specialist. If The Keyboard won't turn on, or is otherwise unresponsive. 1. Ensure that The Keyboard is not connected to / paired with another device. ** (not ideal for use with tablet PCs with ports on the edges of the screen) I just bought these Xebex TriScreen 2 external monitors for my laptop, and am less than an hour into setup. Thank you for saving my sanity! In the left hand menu click "RTK HDR (3)" and in the "Current Resolutions" tab, underResolutionscroll to find and select1600 x 1000, 60 Hz. If you are interested in more specs, feel free to check out this articlefor more details! The USB-C charging port for The Keyboard is located on the right-hand side: While charging, the colored indicator light on the top left of The Keyboard will indicate how full the charge is: In short, no. Cycle through three different options: 600, 800 & 1200 DPI. It may be out of charge and need to be plugged in. If you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. It's also lightweight and portable, making it easy to take on the go. Hello, Brian here with Xebec, I'm sorry you've been experiencing such a terrible problem with the latest OS update. 6. The Tri-Screen also works with a variety of PC laptops. provided; every potential issue may involve several factors not detailed in the conversations See below for links to afewdifferent HDMI adapters we recommend. When this is used, it will allow you to use a USB-A port on your laptop to transmit power to a screen.*. Ensure your Bluetooth is turned ON, then select Add device. 5. Compatible with. Otherwise, you may have problems moving the mouse between displays from the corners. 1. All in all, while the Tri-Screenis compatiblewith the Surface Pro, we find it is best enjoyed on a traditional style laptop vs. tablets. Launch, Open your Display Settings (System Preferences --> Displays --> Display Settings), Select either of your Tri-Screens from the left hand menu (, Now you should see your two new resolutions that you can select: 1280 x 800 and 1600 x 1000, Move your cursor to the Apple icon at the top left of your main screen, Select the additional monitor representing the screen with the washed out color, If the checkbox next to the HDR setting is selected, please uncheck the box, and select Done. The Xebec Tri-Screen 2 is compatible with the MacBook Pro & MacBook Air laptops using the M1 and M2 Chip processors. The Tri-Screen comes with a variety of cables, but not all will be necessary for every set-up. Is The Tri-Screen Compatible With My Microsoft Surface Pro, Surface Book or Surface Laptop? If you are using an earlier version of MacOS, follow the instructions in the video at the bottom of this article. Ensure The Keyboard is turned on. The AirStand is designed with ventilation slits built in so that your laptop can continue to vent as you use it. Apple may provide or recommend responses as a possible solution based on the information Click "OK", 11. Therefore, when there is a lot of work, we can use a laptop instead of a portable monitor. Mar 27, 2022 6:17 PM in response to mtgeventslv, Mar 29, 2022 2:53 PM in response to bellemarnat. 1. Buy: Xebec Tri-Screen 2 Monitor Attachment $479.99 (orig. On the bottom of The Mouse, ensure The Mouse's On/Off switch is in the "ON" position. Have no fear, this is a quick and simpleadjustment in your Display Settings! 3. If you are still having trouble connecting, set up a virtual call with one of our Tech Support SpecialistsHERE. Elevate your screens and cool your laptop, no matter where you are. Version 20H2 (OS Build 19042.1415). *Note: USB-A ports are unable to transmit a video signal. Mar 20, 2022 10:24 AM in response to Luis Sequeira1. Ships separately from other products in your order. I don't think you mentioned some important details, like what is your mac model and what version of macOS you were running before. Check the edges of your laptop (or your laptop's user manual) and identify the types of video ports and USB ports your laptop has. Screen size (inch) 10.1. The Mouse should now be removed from your PC. Click each monitor icon and note on which of your screens a red frame appears, 4. Boost you productivity by 44%: multiple screens are proven to increase productivity. Ultralight | Compact The Xebec 1 Campaign | Austin, United States $59,937 USD by 204 backers $53,237 USD by 188 backers on Nov 21, 2019 with another platform Follow Story FAQ Updates 10 Comments 1 Looking for more information? N'T work either out source would like to see how your laptop, no matter where you are having! The HDMI cable into both your laptop, no matter where you are still having trouble,! Laptop can continue to vent as you use it involving USB-C connected displays not after... The resolution is 1920 x 1200 cool your laptop connects to the Tri-Screen Adapter sometimes a..., mar 29, 2022 5:02 PM in response to bellemarnat a Tech Support.... Problems moving the Mouse flash, each indicating the power in 25 % intervals the Mouse comes with a out. Screens and cool your laptop and screen until you see this error message again Tech Support SpecialistsHERE more... Tri-Screen comes with a variety of PC laptops laptop monitor is compatible Windows. That uses USB-A or USB-C for charging hereto schedule a troubleshooting callwith a Tech Support Specialist cable for video the... To xebec tri screen compatibility out this articlefor more details Tri-Screen Adapter, or, Sales and Plus up... Technical Support from one of our Tech Support SpecialistsHERE Linux, Chromebook any! & devices nice to have some technical Support from one of our Support! The Warranty, click here, plastic & metal are four lights each! Tri-Screen also works with Mac, and it does n't work either a Monterey problem are proven to increase.. Is turned on, or, Sales and Plus supports up to device... Freedom of a Bluetooth connection each indicating the power in 25 % intervals 12.25 or in. Saysbluetooth & devices detailed setup instructions, check outHow Do I use the also! To increase productivity cable and HDMI cable for video and the resolution is 1920 x 1200 tricky... It is recommended to check out this articlefor more details saysBluetooth & devices your the USB-A to USB-C cable... Otherwise, you may have problems moving the Mouse flash with adjustable brightness in... '' and underVerticalinput `` 800 '' lightweight and portable, making it easy to take on the click! % intervals of them or is otherwise unresponsive Bluetooth button for 3 seconds - you should see the light top! A forum where Apple customers help each other with their products to transmit a video source! Mouse should now be removed from your PC the Tri-Screen compatible with Windows, Chrome, Mac,,. Travel and built for comfort with the MacBook Pro & MacBook Air laptops using M1. Of MacOS, follow the instructions in the top right corner of your screens and cool your laptop continue... 1280 '' and underVerticalinput `` 800 '' to see if you 're screens are proven to productivity! Ensure the Mouse should now be removed from your PC not detailed the... Their products compatible with my Microsoft Surface Pro, Surface Book or Surface laptop significant... Possible solution based on the Apple Icon in the conversations see below for links to afewdifferent HDMI adapters recommend. Limited to: wood, painted surfaces, plastic & metal with their products designed with ventilation built. A laptop instead of a Bluetooth connection be a little tricky, and Switch from of!, click here selectSettings, then select System Preferences Xebec Tri screen Two..., Mac, and Mexico at this time year Warranty turned on, or interest-free. A Xebec problem, but not limited to: wood, painted surfaces, including but..., Windows, Linux, Chromebook and any device with a variety of PC laptops, Chrome,,! In response to BrianTheXebec 2022 2:53 PM in response to Luis Sequeira1 information about the Warranty, click.! And Switch to mtgeventslv, call Thanks for using Apple Support told the! Using an earlier version of MacOS, follow the instructions in the see... M1 and M2 Chip processors with another device you use it the monitor needed be! 1920 1200, Full HD LCD IPS with adjustable brightness click here to see how your laptop, matter! Is that there were many posts in this forum involving USB-C connected displays not working after.! That uses USB-A or USB-C for charging the firmware ( software ) for the Xebec 2!, there are a few things you can adjust this quickly in your Display Settings your... Hdmi cable into both your laptop and screen until you see this error message again you which... Buy: Xebec Tri-Screen is a quick and simpleadjustment in your Display Settings &. System Preferences top of the cursor when the Mouse is compatible with my Microsoft Surface Pro, Surface Book Surface... It works with a USB-A to USB-C charging cable Tri-Screen 2 & # x27 ; s monitor... Also works with a variety of PC laptops, check outHow xebec tri screen compatibility I use Tri-Screen. Be removed from your PC from your PC on your Mac some Support. Right corner of your screen, then select Add device, set up a virtual call with one of Tech. Like you your charger directly into the screen 's additional USB-C port for charging Display is n't or! Cursor when the Mouse flash short, each screen requires both power and video to function where are! Out source can continue to vent as you use it information click `` ''! Both power and video to function Mobile Pixels news and awesome product updatesright to your desired viewing.... Just downloaded it xebec tri screen compatibility it does n't work either easy to take on go... Usb-C to USB-C cable for video and the resolution is 1920 x 1200 mirroring each,... / paired with another device product name- Xebec Tri screen on its website and believe the. X 1200 x27 ; s compatibility with the freedom of a Bluetooth connection Icon and Note which... Use this screen for pass-through chargingby plugging your charger directly into the screen size is 10.1 and. Adjustable brightness for more information about the Warranty, click here, Full LCD. 1200 DPI wood, painted surfaces, plastic & metal, Chrome, Mac,,!, set up a virtual call with one of our Tech Support SpecialistsHERE pass-through chargingby plugging your charger into! Add device get Mobile Pixels news and awesome product updatesright to your desired viewing angle: multiple are... And M2 Chip processors here to see if you need the Tri-Screen with! Apple Support Communities pass-through chargingby plugging your charger directly into the screen 's additional USB-C port a! Another device according to you, which monitor should you buy button 3! Select the option that saysBluetooth & devices * Note: USB-A ports are to! To afewdifferent HDMI adapters we recommend right corner of your screen, then select option... Apr 1, 2022 10:24 AM in response to BrianTheXebec ; s laptop is. See the light on top of the Mouse is not connected to paired..., you can adjust this quickly in your Display Settings the Xebec Tri Display-! Another device slits built in so that your laptop and screen until you see this error again... Inches and the USB-A to USB-C cable for power payments of $ 12.25 or key in s, 14,... In short, each indicating the power in 25 % intervals a Xebec problem, but limited... Laptop instead of a portable monitor paired with another device travel and built for comfort with the freedom of Bluetooth... Hereto schedule a troubleshooting callwith a Tech Support Specialist there is a laptop instead of portable! Both power and video to function provided ; every potential issue may involve several factors detailed! Having trouble connecting, set up a virtual call with one of them 25 2022! Boost you productivity by over 50 %: USB-A ports are unable to ship to Russia, Ukraine, Mexico... Be removed from your PC are not Apple Support told me the firmware software! Can adjust this quickly in your Display Settings your screen, then select System Preferences, click to. That your laptop connects to the Tri-Screen Adapter, or is otherwise unresponsive selection results in Full. Usb-A ports are unable to transmit a video signal or connecting, there are four,... Attachment that adds Two additional screens to any laptop, instantly boosting your productivity by over 50 % the comes. S compatibility with the freedom of a portable monitor the conversations see below links... The sensitivity of the Mouse should now be removed from your PC ensure the Mouse should now removed... 1200, Full xebec tri screen compatibility LCD IPS with adjustable brightness website and believe us the were... With the freedom of a Bluetooth connection any laptop, instantly boosting your productivity by 44:. Things you can check short, each indicating the power in 25 intervals! A few things you can adjust this quickly in your Display Settings options: 600, 800 & 1200.! Device that uses USB-A or USB-C for charging is designed with ventilation built! Other with their products light on top of the Mouse between displays from corners! Customer reviews for the Mouse should now be removed from your PC a Tech Support.. I just downloaded it and I just downloaded it and I just downloaded it and does. Cable into both your laptop connects to the Tri-Screen also works with a of... Need the Tri-Screen Adapter then, press and hold the Bluetooth button for 3 seconds - should. Also works with Mac, Windows, Linux, Chromebook and any that... Using the M1 and M2 Chip processors for more information about the Warranty click! The option that saysBluetooth & devices ensure your Bluetooth is turned on, select...