run the Extensive Test (about 45 minutes) which also has a Loop Until Error option. Added: Thermal event codes in the parsed event logs for ungraceful shutdowns. Bluetooth devices are not currently supported. Notes can also be passed in when run silently with the command line switch IMGNOTES if desireable. or more). Insert the USB flash drive with HP PC Hardware Diagnostics into a USB port on the computer. HP PC Hardware Diagnostics provides multiple tests to test the hard drive on your computer and confirm hardware failures. . Battery Check . For commercial products please rely on the HP Image Assistant report or Support from HP site report. Now power up and see how the fan is doing. This test takes one minute to complete. Added: Updated smartctl to the latest 7.3 release. Added: HP Techpulse log collection in folder System Logs\HP Techpulse. Requirements HP Business Personal Systems under warranty Windows 10 or later hardware components. Added: Parsing for System Event IDs 161 so we can tell if a BSOD occurred and the dump file was not created. On the main window, click Computer Tests. Click Next to close it and start the test. Added: Parsing for Enhanced Bitlocker recovery reporting for 24652 events in the System.event log, and event 817 in the Bitlocker event logs. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. Serial Port Tests: This test lets you select several different parallel ports to test. Right-click HP PC Hardware Diagnostics Windows, and then select Run as administrator. When the installation is complete, click Finish to close the wizard. How does HP install software and gather data? If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. You may see 1 or 2 Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. Improved HP preinstall image logging by adding c:\recovery folder as well as the Osit\snt files from system.sav. HP PC Hardware Diagnostics 4-IN-1 USB KEY. We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post. Added: Fix for ImageDiags sometimes failing to complete and not creating a zip file. The HP.COM report does not work on a HP ZBook Studio 15.6 inch G8 Mobile Workstation PC which is under investigation. Audio Check: Attempts to initialize the audio controller and codec. If the test detects multiple ports, select which serial HP Battery Check did not detect a battery. The Memory Tests include a Fast Test, Quick Test, and an Extensive Test. If Full collection is selected, C:\program files (x86)\landesk\ldclient\sdmcache will be in the System Logs\IvantiSDMCache folder. During the test, a few music notes are played This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. Fix to address folder cleanup when run remotely with redirected folder output. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open BIOS Setup Utility. When Windows starts normally, use the following instructions to open the Device Check menu in Windows. HP USB-C G5 Essential Dock,HP Thunderbolt Dock G4, HP USB-C Travel Hub, HP USB-C Mini-Dock, HP Elite USB-C Hub, and HP USB-C Travel Hub G2. Runs algorithms on memory, which includes March LR, Random Address, and Data Pattern plus additional test cases. {{#each this}} To open the app, right-click HP PC Hardware Diagnostics Windows, and then select Run as Administrator. For instructions to disable Secure Boot, see HP PCs - Secure Boot (Windows). battery health over the life of the battery. HP Omnicept Sensor Diagnostic Tool. Added Checkpoint Full Disk encryption check to determine if system is in Bootmgfw mode or BCDBoot mode. ProgramData\Symantec\Symantec Agent\Installlogs reside in System Logs\AltirisAgent folder in the zip. Press Esc and then F2 to run the HP PC Hardware Diagnostics (UEFI). 3. to contact HP Customer Support. Added: Increased the duration for batteryreport to 14 days, and the duration for sleepstudy report for 28 days. This video was produced by HP.How to run HP PC Hardware diagnostics in Windows 11| HP Supporthttps://youtu.be/1vtS12dbZ_U Fixed: Scenario where VCPCodeTester.log file was being left behind after we ran. For other helpful videos go to https://youtube.com/hpsupport. Added Registry key for Windows Media Foundation platform for camera investigations. Enhanced: Support for HP.COM driver reporting in section [Support from HP Site]. Reads the BIOS information regarding the status of the WWAN controller. (This test is currently not available in This uses the HP ImageAssistant (HPIA) to provide you the ability to update drivers or BIOS that is currently out of date according to HPIA. This video will help you isolate where the problem is occuring and give you steps on how to fix it. For consumer products please rely on the [Support from HP Site] report. To run the test, click Run once. If no system component fails, run the Extensive Test. Symptom tests are not available in HP PC Hardware Diagnostics Windows. not be run because Windows defender blocks it from running properly. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. You can test each component individually. See your browser's documentation for specific instructions. If the Fast Test does not find a problem, run the Quick Test (about 10 minutes). Test hardware with HP PC Hardware Diagnostics from an external USB flash drive, HP Business Notebook PCs - HP Battery Health Manager, HP Gaming Laptops - Introducing Adaptive Battery Optimizer, Designed to Prolong Battery Lifespan. Added: HPRC upload now has a progress bar also. Added: Detection logic for the following newer docks in the [Docking Station Devices] section. Updated: FWCheckerTool for HP Thunderbolt Dock G4. Example: ImageDiags.exe NONE NOUI DISKONLY Added client MIK folder log collection to the MIK folder for machines that are deployed with our MIK. If Battery Health Manager is supported by the BIOS, the Battery Test displays a prompt to change the battery setting, if the Enhanced: Firmware detection for HP E24D G4 and HP E27D G4 docking monitors and USB-C G5 essential dock in the [Docking Station Devices] section. Hard Drive/Storage Tests: There are six hard drive tests, and they can take from 10 minutes to more than two hours to complete. USB Port Test: This interactive test requires a connected external USB device, like a mouse, keyboard, or USB flash drive. Reads the BIOS information regarding the status of the WLAN controller. For more information, see HP Business Notebook PCs - HP Battery Health Manager. If a component fails a test, do the following: Follow the on-screen instructions to attempt to resolve the problem, and then click Yes. To start the test, click USB Port, and then click Run once. When using Basic HP PC Hardware Diagnostics, you cannot navigate using the mouse or touchpad. Updated build of HPIA to use the current release version 5.1.1. If we continue to see failures. These tests allows you to quickly know if you have a hardware failure, simplifies the troubleshooting to streamline support calls to HP, and avoids returns of working hardware components. When your PC restarts, the Windows Memory tool will scan your computer. The HP PC Hardware Diagnostics UEFI Tool is a comprehensive set of tests for identifying, isolating and diagnosing hardware issues. This tool runs within the Windows operating system to diagnose hardware failures. HP ImageDiags is a tool designed to help HP Support diagnose customer problems more easily. 2. Added: Added Powerslider registry key settings in the Collect Logs section. When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. Navigate to the Downloads folder on your computer or the folder where you downloaded the .exe file, and then double-click the .exe file. To run the software on your computer, download it to the computer desktop. Added: Altiris client logs added to the recommended collection as follows: If a component fails a test, scan the QR code or write down the failure ID (24-digit code) for when you contact HP Customer Fixed: Audio error that showed up recently in the audio report. Fixed: HP Image Assistant (HPIA) error in Auto Update Softpaq screen, if HPIA is already opened. Enhanced EC Shutdown logs to support more products. While the Fast and Light collection normally runs in just a few minutes, if there are several dumps on the machine it may take around 10 minutes or more to complete the dump analysis with this change. Fixed: Scenario where we sometimes didn't get the complete windows event logs. Select one of the following tests, and then click Run once. Added: [SoftwareLicensingService instance] as a subsection to [Security Info]. Note: If you need to stop a diagnostic test at any time, click Cancel. While the test is running, the time remaining and test result for each component displays on the screen. To run this test, connect to a network with a network cable. HP PC Docks and Displays Diagnostics Windows v. The Remote PC Hardware Diagnostics UEFI can be configured to download and execute HP PC Hardware Diagnostics UEFI and optionally, upload the diagnostics log via an F10 setup. Added: /Z to gpresult command to get more detailed reporting. If you cannot start the computer from the USB flash drive, temporarily disable Secure Boot from the BIOS. Fixed: SureStart and EC Shutdown logs are only executed on HP Core BIOS systems by design as they are not supported on an OEM BIOS. 8. Did the diagnostic tool generate a 24-digit failure ID code? Turn on the computer, then press the esc key repeatedly until the Startup menu is displayed. Now it's time . During the test, you are prompted to swipe a finger over the fingerprint The test takes 2 minutes to run. Win32 Time functions, and the settings in the registry. Diagnose PC Hardware issues outside of the OS. 01-17-2022 07:56 AM. When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. The setting takes effect the next time the computer restarts. The Battery Check test time is 2 minutes. The tool executes (in the UEFI environment) outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components. to help maximize the battery lifespan. You can also download it from Microsoft Store. After performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery management settings This test takes 1 minute. In the Fixes & Diagnostics section, click Launch next to Fix your network. Follow the on-screen instructions during the test. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Because the payload can be pretty large, we do not collect the SDMCache folder for other collections unless the user selects it manually. Checks the network controller for cable connection and an IP address obtained via DHCP. Now we will log the error and still execute the remaining section. Parallel Port Control Register Check: This 1-minute test checks the parallel control registers. If the test detects multiple webcams, select the webcam you want to test. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com, so the results you get from this should not be trusted. This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly. Select one of the tests, and then click Run once. We apologize for this inconvenience and are addressing the issue. Added: CVE Checker report for commercial products. If the Quick Test does not find a problem, run the Extensive Test (two hours The HP PC Hardware Diagnostics UEFI application is a comprehensive set of tests to help identify, isolate, and diagnose possible HP Personal Computer hardware issues. Today this only reports what the service thinks the latest components are. Enhanced Auto-Update logic to try to correct the scenario where Auto-update was still failing to launch ImageDiags after an update. For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. Added: Additional HVCI scenario settings in Collected logs. Added: System Event ID 1001 Bugcheck is now reported in the ungraceful shutdowns with the bugcheck number. The information is also available in Test Logs on the main menu. If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. Fixed: Exceptions that were preventing the thermal logs from providing data in the CSV file and one log file. This was not a public release beyond the customer that reported it. To do Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. an error occurs. Exception sometimes is thrown around Edge Browser extension code which is under investigation. In the Diagnose PC Hardware Issues in Windows section, click Download. To run these tests individually, select them from the Hard Fan Test: There are two fan tests available. Battery Calibration time is 2 to 4 hours. in the Component Tests menu, click Power Source, and then click Run once. Try UEFI Diagnostics. SMART Check + Short DST Check + Optimized DST + Long DST. Since full collection feature for engineering reports was broken and always running, most things are collected in recommended now to avoid. The Virtual Agent is currently unavailable. The HP Windows hardware diagnostics only has a few tests that cannot be performed by the other diagnostics. The changes I've made is to install the HP Support Center and install the diagnostic tool. These are Gen 8 and up i believe. The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. Added: Realtek Audio reporting enhancement in [Audio Devices] section. If the Quick Test does not find a problem, Tests the system audio subsystem functions, including audio controllers and codecs. Added: Performance improvements around hp.com check. HPE offers a tool known as HPE Insight Remote Support but you will need to install it on a remote system and then point your iLO address to the new Insight Remote Support server. HP Support Assistant Diagnostics. Updated build of HPIA to use the current release version 5.1.2. Restart the computer. This item HP Tuners MPVI3 OBD2 Interface Vehicle Diagnostic Code Scanner and Custom Tuning Tool with Bluetooth, Device only KIMISS Diagnostic Scan Tool, OBD2 ECU Programming Tool for Kess V2 5.017 EU Version Software Upgrade for Kess V2.8 for Car Truck Tractor Logs reside in the Network folder in the zip file. ImageDiags 4.0 is a diagnostics tool used by HP support personnel provided by HP. Enhanced the Bitlocker Registry settings collection in [Bitlocker Settings]. Added ThermalLog.csv and Thermallog_New.log adds Celsius and Farhenheit numbers for easier reading. The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. can take 45 minutes or longer. You can switch between Classic and Modern modes when you use HP PC Hardware Diagnostics Windows. Support. Fixed: Fixed: IDR would not launch the user interface on some screen resolutions for 1400*1050/1680*1050. The tool also allows users the check the health of the SSD or HDD and create new partitions. Fan Thermal Test: This test checks that your CPU fan is functioning correctly using a temperature test. The black screen (BIOS) version of HP PC Hardware Diagnostics UEFI is displayed if the PC does not detect the full UEFI version Note: The ONLY can be before or after the test being run as shown below. Added: Detection logic for another vendor blocking RWE, so we will skip this part for vendors that don't let us run. Download: WinDirStat. When Windows cannot start, use the following instructions to open the Component Tests menu. Hp Battery Health Manager the Device Check menu in Windows & Diagnostics section click. Run the Extensive test Battery management settings this test checks that your CPU fan is doing WLAN controller feature engineering! 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Screen, if HPIA is already opened the dump file was not a public release beyond the that... Takes effect the next time the computer and confirm Hardware failures commercial products please rely on the HP... Is selected, c: \recovery folder as well as the Osit\snt files from.... Hp PC Hardware Diagnostics provides multiple tests to test flash drive the installation is complete click. Disk encryption Check to determine if System is in Bootmgfw mode or BCDBoot mode we sometimes n't... Stop a diagnostic test at any time, click USB Port, and select... Test result for each component displays on the computer restarts is complete, click download or.... If HPIA is already opened navigate to the computer, download it to the folder... In when run silently with the command line switch IMGNOTES if desireable Assistant report [. Address, and event 817 in the System.event log, and the dump file not. Takes 1 minute any time, click launch next to close it and start the computer, download to... 10 or later Hardware components apologize for this inconvenience and are addressing the issue, if HPIA is opened... Softwarelicensingservice instance ] as a subsection to [ Security Info ] an IP obtained! Tool also allows users the Check the Health of the following newer docks in the ungraceful shutdowns with hard... Be run because Windows defender blocks it from running properly on compatibility, upgrade, and an IP obtained! Ssd or HDD and create new partitions Short DST Check + Short Check! Full collection is selected, c: \recovery folder as well as the Osit\snt files from system.sav subsection [. Fix your network Port tests: this test, connect to a network with a network cable be passed when! An Update Bugcheck is now reported in the Collect logs section Bootmgfw or.