You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. If so, have you documented the results of your performance? It’s actually very simple. Conduct Train-the-Trainer courses and Product Sales Training for internal salespeople as well as dealer representatives. Training process moulds the thinking of employees and leads to quality performance of employees. In addition, it’s wise to designate an experienced employee with excellent communication skills and a good bedside manner to assist with training… Continuously improve training and performance support materials as needed, Build out the J&J GS HR training infrastructure to ensure that J&J GS has the necessary tools to train employees, Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members, Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services in alignment with the J&J’s Leadership imperatives, Develop a strong pipeline of global, diverse leaders within Global Services Strategy & Ops and across Global Services. Anonymous. Writing in … Have you conserved your business loan? ), Knowledge management systems and techniques, Additional skills requirements Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change, Customer service excellence focus and responsiveness, Ability to deal efficiently with escalations and difficult situations/people under pressure, Outstanding time management and organizational skills, English language skills - excellent written and verbal communication, Experience managing staff, leading teams and cross-function teaming, Build a deep understanding of the LATAM business, clients and agencies, and partner with sales leaders to define the region/market priorities for sales training and enablement on a quarterly basis, Build relationships with sales leaders, sales teams, and cross-functional business partners (e.g., Sales Operations, Product, Marketing teams, L&D, HR) in the region to collaborate on business needs, priorities, and to balance the training cadence and sequence based on the overall global priorities and cadence of the business, Serve and manage local external sales training vendors for specific training needs, as needed, Explore and champion new ideas and experiences to improve and enhance training and learning across the region and globally, Leverage global programs to scale training across LATAM sales team w/ consistency, provide iterative feedback, while localizing content and training for sales teams needs and market dynamics, Serve as the project manager for managing the design, packaging and delivery of the training experience for LATAM, Provide ongoing feedback to the global sales training team in Menlo Park to address local regionalization and still scale best practices globally, To assess the US sales training needs for the purpose of the design, implementation, and evaluation of programs that facilitate the development and continuous learning of all the US sales teams, To work collaboratively with Commercial CoE colleagues and BU key stakeholders to identify and deliver training and education related opportunities for all US sales teams, To have a deep understanding of adult learning principles to create and implement effective product, disease state, and competition training programs, To have a deep understanding of selling models and to partner with the International Sales Training leader to implement a consistent selling model across all US sales teams, To have a deep understanding of sales force business planning and properly implement a standard business planning process across all US sales teams, To collaborate with Commercial Compliance Operations colleagues and Compliance officers to properly implement compliance training, To provide product, disease state, and competition training to all commercial teams and select external parties, such as vendors, 15% - Selecting and implementing a selling model, 15% - Collaborating with Compliance colleagues and delivering compliance training, Develop and maintain all training and procedural documentation relating to Service Desk with focus on delivering consistent training to local, satellite office and remote personnel, Create a comprehensive training plan for new hire Service Desk analysts, as well as ongoing training for all levels of Service Desk members, Partner with managers to deliver pointed training to address performance gaps within the Service Desk, Actively contribute to the knowledge management processes with the goal of supporting all levels of Service Desk employees, Develop strong relationship with Service Desk personnel to be the avenue for information as it relates to training and procedural development, Ensure employees participate in training as applicable to their job function, Actively contribute to the design, development and delivery of on boarding experiences and career development plans for employees, Partner with stakeholders outside the Service Desk to enhance training and knowledge, Deliver, review, and maintain training programs or training curriculum to ensure the training needs of the organization are met, Plan, develop, and provide training and staff development programs with focus on automation, consistency, and repeatability, Deliver instructor-led, web based, and self-service classes to employees ranging in skill from beginner to experience, Keep up to date and continue to learn as new products become available, Understand and stay current with company processes and procedures, Must demonstrate a positive, energetic, professional attitude toward all stakeholders, Exceptional communication skills, including both written and oral communication, Experience with documentation and presentation of technical processes and concepts, Dynamic presentation and facilitation skills and ability to present information in a clear and concise manner, Ability to document processes in a granular fashion, targeting novice audiences, Vision for automation of training procedures, Detailed understanding of Nordstrom Service Desk operations, Ability to handle multiple projects simultaneously, Self-directed and motivated to continue to learn on own, Ability to prioritize daily demands to meet program requirements, Excellent time-management skills, a "can-do" attitude and ability to effectively meet critical deadlines, Must possess the capacity to function effectively in a demanding and time sensitive environment, Ideal candidate will have familiarity with desktop publishing, photo/video production and technical writing, 60% - Identify medical training and professional development needs and develop and implement Global Medical Training curriculum, Create and deploy role based training curriculums, Collaborate with GMA teams to generate training content, 40% - Collaborate with GMA Systems to manage medical training platforms, Manage curriculum and training deployment through Learning management platforms, Assist in monitoring for appropriate utilization of platforms and implement initiatives to improve quality and efficiency, A medical or science Bachelor’s degree is required, A higher level degree (e.g. Move, broaden, close or obtain offered the other for leadership.... 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