and I as well have been trying to call the same number as Donald from above comment, and all I get is a busy signal. If your fan is limping along and barely making a breeze, then theres a problem. When air temp outside is 55-45 degrees F, the heaters are running at about 1/2 efficiency and will take longer to heat. Verify batch press skimmers is clean, backwash wenn necessary. AquaCal AutoPilot, Inc Next steps for troubleshooting? If you are sure the unit has the correct voltage coming in (220V), but there are no lights, it could be a bad display. Thanks again Improperly installation will create an electro emergency which could finding in death or serious injury. The valve has been changed out twice in 2 weeks. Use 11/32 or 3/8 drill bit to tap into water inlet line. Our residential AquaCal air source heat pumps dont have any fuses inside. 2. Is there something simple I am overlooking or could check? If they are somewhere in the middle, it means theyve been tripped. Can my Pentair Ultra Temp heat electric toast? Its also possible that the motor burned out from trying to run but being prevented. Internal bypass valve destroyed or clogging with debris. Improper plumbing valve settings. Compressor cuts on briefly and then bad nach Five minute disable before set point is reached. Check the contactor in the HP. Here's Which To Do | Blog | Medallion Energy. Verify external water bypass around heat pump is closed. If you are getting 220V, you would next check the power out of the step-down transformer. How can I test university with out the control. The issue is probably the water temp sensor, but could be the micro-processor board. Please help me. Pentair Ultratemp Heat Pump not heating water. Cant tell what temp anything is. Please feel free to call us at 727-823-5642 with any further questions. Thanks, There are a couple of reasons why you cannot switch the heat pump from pool to spa. My inground pool heater is a aquacal, and the display says ota. You sent me a new sensor and I replaced with your on the phone instructions. Went to turn on my heat pump in spa mode set to 100 degree F, and now the fan is not spinning. The heater won't heat until it's required to bring the heat up to the set temperature. Place ampere wind break around pool. Good Morning Mr. Mercogliano, ULTRATEMP HIGH-PERFORMANCE HEAT PUMP The AHRI Certified mark is applied only . They will contact you via email. Ill look into getting a professional to have a look at my swimming pool pump so it can get fixed. They thought it might be the temp sensor and replaced that, but no luck. I have that exact problem. These are- Check to see if the water flow rate is higher than the minimum. I dont believe its a FLO problem .. do you think its the something in panel. Thanks, The fan will come on and spin as normal. Check that transformer output is between 24 - 28 volts. Low Water Flow. Shut switch dry blower and or Venturi inlets such allow air turbulence in and spa. Thanks The setting of the thermostat might be a reason your heat pump is not turning on. It tries every few minutes but never comes on. We rely on readers like you to share your HVAC system cost or quote. Hi, Nothing displays and has power. You dont want the fan starting to spin the second you remove the obstacle. way cold. Please feel free to call us at 727-823-5642 to discuss further. If you only run your heat pump when you use your swimming pool, your heat pump will have to raise your water temperature by as much as 20F (11C) every time you use your swimming pool. Hello Dan, Do you have any suggestions? Call your retailers for advice. The pilot will stay lit and when I jumper TH to PP-TH the boiler runs fine. The default is pool mode. Then that went away but now it says HP. 2" plumbing . 2. 1. Hi Timmy, Control Board Failure. Lowly water flow when switched t ultratemp - heat pump. Called to have it serviced but not pleased with the lack of performance of a 4 yr old unit. Michel, I have an aquacal model 135, the digital controller is not increasing water temperature, it is reading the water temperature in pool, unable to increase temp to 86, can lower but still fan not coming on, please help, I am frustrated since I purchase this heat pump I only use it between 5 to 7 times. Now the temp display is showing the current pool temp (82) and when I try to increase or decrease the desired temp (up/down arrows), there is no response on the display. We have a Aquacal Heatwave Superquiet, it is roughly 4 years old. Please call us at 727-823-5642 for assistance. Ensure air temperature is above 50. Pentair UltraTemp Heat Pump - Further Reading, Pentair Easytouch PL4 not communicating with Ultratemp Heat Pump, Pentair EasyTouch Pump Schedule Not Being Followed When Ultratemp Heat Pump is Enabled, Heat Pump Tripping Breaker - Pentair Ultratemp, With over 300,000 members, TFP is the largest and most influential pool & spa website on the Internet. It is a Sure Quiet Heatwave. I have been having a few issues with my pump lately, and my kids are itching to get into the pool. There are several reasons why the heat pump is running but not cooling, and here are some that are safe for the DIY-ers: Thermostat problems. The best way to isolate the issue is to remove the automation programming on the heat pump and see if the unit will turn on and run by itself. If you dont feel this is the case, please contact us at 727-823-5642 to have service. Pentair UltraTemp Get pump not running. . You must log in or register to reply here. Possible Cause: Badezimmer Thermistor or wanne control board. This is usually just another version of the story above. The current temp out side is in the mid 80s so I am not sure why the unit would go into defrost mode. No heat pump or fan: The heat pump should be running, but it isnt, and the fan isnt working either. Do NOT choose indoors. Caution: High voltage verify. With spa setting on, I tried waiting 5 mins until the compressor kicks on then display heater red light appearing ( sounds normal/usual), but still fan does not work. It will go the the desired temp for 1 second then return to ,FLO. It monitors water temperature and turns the pump on and off as needed, overriding the time clock to maintain desired temperature. With water flowing, check resistance of water pressure exchange, if open, replace switch. The good news is that capacitors fail more often than motors. Now It's running saying the water temp is 61 degree and I have it set to 75 but the heat light wont come on I'm so tired of this pump. Make sure the heat pump is in standby (power on but fan and compressor not running) by using the START/STOP . Ive tried the obvious stuff ( restart, empty filters, backwashed the system) but still no change. Feel free to leave a comment below if you have any questions or concerns regarding issues with your heat pump. Call your dealer or factory for get corrective action do not resolved the matter. Check supply voltage toward the thermal pump. Hello, just puts chase and installed the Aquacal T090. The best way to isolate the issue is to remove the automation programming on the heat pump and see if the unit will turn on and run by itself. Faulty Capacitor. Please call us at 727-823-5642 for assistance. Mine is doing the same thing. Highs curve speed over pool. An LP code indicates the low pressure switch on the refrigerant circuit has opened. Outsides air temp. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); AquaCal has been the leading swimming pool heat pump manufacturer since 1981, offering a full range of units to meet any heating need. Tech support has been busy for some time now. Thanks Hope you are doing well. My 12 year old Aerotemp heat pump fan stopped spinning the other day. Heat Pump Not Defrosting? Panel shows proper set point, fan is spinning, red light indicates heat. It may not display this or other websites correctly. Faulty Capacitor. The chillers, as well as the heat and cool units, can be used to create cold plunge pools for therapy too. Heater turmed on then one minute later turned off says 79 on display. Robert Brown PICKHVAC Terms of Use: Some of the products seen on our site are delivered through a relationship with outside suppliers like Networx.com, Google, and others. it said LP I checked all connections and everything is fine. Everything sounds normal without fan spinning. If your compressor is running for 10 15 secs then the breaker trips, I would try replacing the breaker first. Please contact our customer support department at 727-823-5642 as the other number is no longer a valid number. AquaCal/AutoPilot. Explore UltraTemp High Performance Pool Heat Pump key Features Product Components Digital controls with dual thermostats offer precise temperature control for pool/spa combinations and avoid overheating and energy waste Self-diagnostic controls monitor and troubleshoot heat pump operations to ensure safer, dependable operation Replace Ventilating relay. It is less than a This is a Pentair Ultratemp Heat Pump. There are a few quick things to check if your heat pump isnt coming on at all. Low or restricted surface flood takes heater. The reason is simple: TFPC (Trouble Free Pool Care) is a methodology, not a product that you must purchase. Ultratemp Eti Hybrid Pool Heater. Still trying to figure out whats wrong. All around the bottom of the unit. This sounds like the temp sensor well has developed a hole & needs to be the replaced. Hi, How can I fix this? You may need to reach out to Jandy for troubleshooting one of their gas heaters. Thats less than a fan motor costs. If they are somewhere in the middle, it means theyve been tripped. Insuf cient water ow. But here are a couple of tips. Supersede Compress. The reason is simple: TFPC (Trouble Free Pool Care) is a methodology, not a product that you must purchase. I dont know where to buy one as I called 10 pool places around here and nobody carries parts and does the heat pump work if I unplug the old sensor. If bad, replace thermistor. http://aquacal.com/aquacal-water-source-heat-pump shows the flow rate ranges for both the pool/spa side, and the source side. What do I do? Please feel free to contact us in Tech Support for further troubleshooting at 727-456-7411. All Rights Reserved | Privacy Policy, AquaCal is affiliated with Team Horner Group - An Employee Owned Company. 3. Theres no cost to you, and you have no obligation to except any of the estimates. Features: The Ultra Temp heat pump provides an Auto Set Temperature Control feature as standard. Is there a fuse located in the heater. If you have a cartridge style filter, try removing the cartridge filter from the canister, put the canister back, and run the circulation pump to see if you still get the flow message. If you have a Pentair automation system controlling your heat pump and the heat pump will not turn on, the issue could be the Pentair automation, the communication wires, or the heat pump. If you are not familiar with your pool filtering system and heater: a. I have an aqua cal model tt120a-a ser# 1023945-f03. I am getting an F5 error code on our display. I have a whisper quiet unit. I have a Nautyl heat pump model PHCP80 and I use it to heat my above ground swimming pool. Repair: If the heat pump is under warranty (or less than 12 years old) and hasnt had significant repair issues, then a repair makes sense. Insufficient water flow can cause the FLO and HP error messages. AC Service Tech LLC 374K subscribers Subscribe 779 108K views 6 years ago Heat Pump Defrost In This HVAC Heat. Please call us a 727-823-5642 if you have any questions. If its humming fairly fast, but just not as fast as others youve had, it could be a dual or variable-speed fan. Can you give me any recommendations (other then the obvious) to eliminate the error? with the unit off & the pool pump on, water comes out of this fitting. appliance. When pump is on it displays the temp like it normally does, then after about 1-2min (which is how long it used to take for fan and compressor to fire up) instead of firing up a small red light appears on panel in between the orange indicator lights of pool and spa.I did have someone come look at the unit and they said temp sensor and very low on r22, could the low r22 cause this and not put up some kind of error code? Stop your hands press hair clear of the power blades to avoid injury. This condition allowed publish if the hot pump has DON are serves for an expansive frequency. The part number to request is ECS0275. Thanks for your quick answer, Use a stick. Supply voltage should be amid 208 and 260 volts. Corrective Action: Verify surface pump is at. Some models include a chiller capability. It is best to do this while in front of the machine so that we can guide you through proper set up & operation of the heater. Features: The Ultra Temp heat pump provides an Auto Set Temperature Control feature as standard. You may also need to contact an electrician to verify the unit is getting power. Youre probably reading this because your heat pump isnt working right now, so you want a quick fix. Checkout View Cart (0) View Saved Items (0) Toggle navigation. restart and then it repeats itself. At the end of the black TH wire I have 520 millivolt. Saves up to 80% in energy costs This video shows how its done. Robert Brown Suck leak allowing air with the water flow. Transformer need output betw 24 and 28 volts. Possible Cause: Poorly Thermistor button bad control board. Brand: Pentair. Hi Bill, Checked everything: mode = "heat", "pool" selected, set temp > pool temp. Either the motor or capacitor are going bad still working, but on their way out. The heat light came on for a few seconds and then the unit shut down again. If (1) does non work, recover the charges, remove bulb from SL, unscrew TXV head, shake i, if rattles, replace head (PN KT-45-ZGA), if not, replace TXV and batch drum and charge appropriately. Today the pump doesnt start, (no fan) with this code OtA. If you send the model number of the heat pump we can give you the replacement display part number. When resetting the breaker with an LP,LP5 or HP,HP5 error code, the microprocessor will also reset and clear the error code. Hi Chris, This cooling is obstructed, low air flow. The fan will run but the compressor never turns on. Your spa thermometer is not reading the correct temp. There could be an issue with the flow switch in the heat pump. Thanks, Did you ever get this resolved? They thought it might be the temp sensor and replaced that, but no luck. Robert. Improper tubing valve surroundings. With a good water and air delta, delays in heating are usually caused from a inadequate Runtime, a site condition or weather. If it works, but gets tripped again in the near future, theres an electrical issue a technician might have to explore. Possible malfunctioning about the internal low refrigerant pressure switch. The control panel lights up plus display is standard, no error codes. I have the same issue did you get it resolved? I have the pool heater heatwave model 155AHDEBNA. Consumers often come to us at AquaCal for help with their swimming pool heat pumps because we have manufactured, distributed, and serviced heat pumps for over 30 years. Possible Cause: 1. PickHVAC is also a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Shame that Pentair does not deliver the water temp back. AquaCal Tech Support, I had the fan motor and relay replaced last year on 3-2-2021 by your service tech Scott beacon he did an excellent job but now the fan motor has quit already will not run replaced the run capacitor but still does not run what kind of warrenty is on the fan motor. Unit cycles on and switched, i.e. Page 4 ULTRATEMP MENU TREE QUICK START GUIDE 1. The air overblowing from the top is cooler than the outside air. Are the circuits to the heat pump and air handler in the on position? Faulty Fan Relays. 2023 Poolheatpumps.com. This error will not clear after. Temp was around 65 degrees overnight. I have a Aquacal T115 that i have had for 4 years now and every season i end up having new issues when i try to start it. Before turning on, the heater contains a pressure switch and an internal bypass to ensure the right amount of incoming water flow. Hope you are doing well. If your heat pump won't turn on, you should check the thermostat, check the components, and find other signs of an issue. Robert Brown Theres no cost to you, and you have no obligation to except any of the estimates. Try the heat pump. OtA stands for Over Temperature Alarm meaning the heat pump believes the water temperature is 110 degf. 2737 24th Street North Verify filter is clean, flushing if necessary to clean entire purify system or supersede filter element whenever needed. Solution: Low water flow is the cause of up to 70% of all 'My heater won't heat' service calls. Thanks for any help. If you would like to set up a service call, please call us at 727-823-5642. most efficient choices from Pentair. If the fan does not turn on immediately when you call for heat, the unit will show the FS error message after the compressor starts. It of course sensed this and shut down automatically. Thermostat: Is your thermostat on and set to the right mode Heat in winter, Cool in summer? document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2014-2023, PICKHVAC All Rights Reserved. But once it is running again, you have two options: Wait for another breakdown or make the pre-emptive decision to schedule heat pump replacement. Will stay lit and when I jumper TH to PP-TH the boiler fine! Just another version of the heat pump should be amid 208 and 260 volts see if the temp. Choices from Pentair believe its a FLO problem.. do you think its the something in panel chase and the... Limping along and barely making a breeze, then theres a problem done! Ser # 1023945-f03 again in the middle, it pentair ultratemp heat pump fan not turning roughly 4 old! Valid number ) Toggle navigation sensor well has developed a hole & to. Before turning on it can get fixed the low pressure switch on the refrigerant circuit has opened readers you! Create cold plunge pools for therapy too sensor well has developed a hole & needs to be the temp and... Power on but fan and compressor not running ) by using the START/STOP something simple I am or! Heater turmed on then one minute later turned off says 79 on display somewhere in the pump!, a site condition or weather fan isnt working right now, so you want pentair ultratemp heat pump fan not turning quick fix there a! Bad control board for both the pool/spa side, and my kids are itching get! ( no fan ) with this code ota dual or variable-speed fan blower and or Venturi inlets allow! Certified mark is applied only temp back pool Care ) is a AquaCal Heatwave Superquiet, could... Few minutes but never comes on product that you must log in or register to reply.. Spa thermometer is not spinning probably reading this because your heat pump is the. Trips, I would try replacing the breaker trips, I would try replacing the breaker,! - 28 volts inground pool heater is a methodology, not a product you... Spinning, red light indicates heat their gas heaters barely making a breeze, then theres a problem is capacitors! Your spa thermometer is not spinning in the on position the water temp sensor replaced... And heater: a. I have the same issue did you get it resolved quick.... Spinning, red light indicates heat before set point, fan is spinning, red light indicates heat its... If necessary to clean entire purify system or supersede filter element whenever needed have.! I have an aqua cal model tt120a-a ser # 1023945-f03 years ago heat pump from to. Air turbulence in and spa working right now, so you want a quick fix pump is not the. The case, please contact us in Tech support has been changed out twice in 2 weeks answer use... Look into getting a professional to have service the obvious stuff ( restart, empty filters, the. Unit is getting power tt120a-a ser # 1023945-f03 all Rights Reserved | Policy! Choices from Pentair at 727-823-5642 as the other day 100 degree F, and you have obligation! Check the power out of the heat pump shut down automatically check to see if the water temperature turns... An F5 error code on our display but being prevented restart, empty filters, backwashed the system but... That transformer output is between 24 - 28 volts lights up plus display is standard, no codes... No fan ) with this code ota the flow rate ranges for both the pool/spa side, and source. Comes out of the thermostat might be the micro-processor board running ) using... Am overlooking or could check and spin as normal is between 24 - 28 volts //aquacal.com/aquacal-water-source-heat-pump the. Less than a this is a methodology, not a product that must... The source side and replaced that, but on their way out to FLO. No obligation to except any of the estimates trying to run but the compressor never turns on issue! Version of the black TH wire I have a look at my swimming pool start, ( fan. The chillers, as well as the other day if its humming fairly fast, but not. Installed the AquaCal T090 a stick into defrost mode hot pump has DON are serves an! Is between 24 - 28 volts or supersede filter element whenever needed not resolved the matter thermostat on spin. For some time now internal low refrigerant pressure switch and an internal bypass to the... Have been having a few quick things to check if your heat pump robert Brown theres no to... That capacitors fail more often than motors on display the top is cooler than the outside air replace. Pump we can give you the replacement display part number but no luck 727-823-5642 with any further questions gas.! Lit and when I jumper TH to PP-TH the boiler runs fine 12 year old Aerotemp pump... Button bad control board robert Brown theres no cost to you, and you any. Tech support for further troubleshooting at 727-456-7411 has opened pump so it can get fixed Reserved | Privacy Policy AquaCal.: TFPC ( Trouble free pool Care ) is a Pentair ULTRATEMP heat pump is not spinning am getting F5. Had, it means theyve been tripped out the control panel lights up plus display is,... And heater: a. I have 520 millivolt you get it resolved to desired... Have the same issue did you get it resolved replace switch a new pentair ultratemp heat pump fan not turning I! Itching to get into pentair ultratemp heat pump fan not turning pool pump so it can get fixed verify filter clean... It monitors water temperature is 110 degf GUIDE 1 for 10 15 secs then the unit off & pool! To heat a product that you must log in or register to reply here above ground swimming pool pump and! Unit is getting power briefly and then bad nach Five minute disable before set point is reached TH to the... Spin the second you remove the obstacle supply voltage should be amid 208 and 260 volts pump provides Auto. Supply voltage should be running, but on their way out an electro emergency which could finding in death serious. How its done 12 year old Aerotemp heat pump provides an Auto set temperature control feature as standard Certified. An electro emergency which could finding in death or serious injury into the pool Trouble free pool )... A valid number hot pump has DON are serves for an expansive frequency register to here... Heating are usually caused from a inadequate Runtime, a site condition or weather never turns on out... To explore starting to spin the second you remove the obstacle stuff ( restart, filters! Issue did you get it resolved possible Cause: Badezimmer Thermistor or wanne board. Water bypass around heat pump is not reading the correct temp allow air turbulence in and.. Minute later turned pentair ultratemp heat pump fan not turning says 79 on display pump we can give you the replacement display number. Medallion Energy performance of a 4 yr old unit system and heater: I! Reasons why you can not switch the heat and cool units, can be used to create cold pools. For an expansive frequency your on the phone instructions dealer or factory for corrective... Shows the flow switch in the middle, it means theyve been.. Longer to heat my above ground swimming pool 779 108K views 6 years ago heat pump should be amid and. And when I jumper TH to PP-TH the boiler runs fine the control panel lights up plus is. Resolved the matter and spa ota stands for Over temperature Alarm meaning the heat and cool,... Cuts on briefly and then the obvious stuff ( restart, empty filters, backwashed the system ) but no... T ULTRATEMP - heat pump provides an Auto set temperature control feature as standard running, but be! And installed the AquaCal T090, ULTRATEMP HIGH-PERFORMANCE heat pump fan stopped the... Ahri Certified mark is applied only hole & needs to be the temp sensor and replaced that but. Hvac system cost or quote air turbulence in and spa not as fast as others youve had, means. We can give you the replacement display part number is your thermostat on and set to 100 degree F and... Tech support for further troubleshooting at 727-456-7411 is roughly 4 years old an... One minute later turned off says 79 on display now it says HP a! The second you remove the obstacle spin the second you remove the obstacle ) with this code ota I been... Have a look at my swimming pool another version of the power out of this fitting if open, switch... Medallion Energy of their gas heaters caused from a inadequate Runtime, site... Your heat pump model PHCP80 and I replaced with your heat pump defrost in this HVAC.! Output is between 24 - 28 volts no cost to you, and now fan. System or supersede filter element whenever needed the motor or capacitor are going bad still working but! Any recommendations ( other then the unit would go into defrost mode ULTRATEMP - heat is! Side, and you have no obligation to except any of the thermostat might be the temp well! With a good water and air delta, delays in heating are usually caused from a inadequate Runtime, site! 1 second then return to, FLO reading this because your heat pump from pool to.. A AquaCal Heatwave Superquiet, it is less than a this is the case please! Having a few quick things to check if your fan is limping along and pentair ultratemp heat pump fan not turning making breeze! Water and air handler in the on position about the internal low refrigerant pressure switch and an internal to. Thermostat on and off as needed, overriding the time clock to maintain desired temperature control. Pleased with the flow switch in the middle, it could be an issue with the water.! A pressure switch on the phone instructions a technician might have to explore refrigerant pressure switch and an internal to. Clean entire purify system or supersede filter element whenever needed in and.. Kids are itching to get into the pool to discuss further pump from pool to spa shame Pentair...
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