Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. Mercari U.S. The item showed "fee shipping" in blinking text. Click to view AdvisoryHQ's. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. They immediately took the buyers word that the item wasn't as described. Cookie Notice But when issues arise, the customer service is an absolute let down. One was delivered and one was in progress at the time. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. In our experience, Mercaris customer support is okay, if a little unresponsive. What You Need to Know. I shipped my item out the next day after the purchase. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. A price can then be set followed by details of your shipping preferences. Worse online website you can sell or shop! I'll be out 164$ and stuck with something damaged and worthless. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. They refused to pay me, even though it was updated DELIVERED. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. This can be uploaded to the app along with a description of the item and a price. It all sounds great, but is Mercari legit? If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Tip for consumers:Avoid purchasing from Mecari. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. So, for some people, the site is a great way to offload some unwanted items for cash. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. Not sure were they are actually located! We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. New comments cannot be posted and votes cannot be cast. Have you ever gotten a low rating for something unfair or stupid? Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. I've read reviews and this has happened to more people than can be called a coincidence. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. WORST WORST WORST. It took nearly 24 hours for a representative to get back to me. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Each person you deal with can lead to a completely different experience. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Anyone can write a Trustpilot review. Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Mercari sent me a return label, which I used to send back to the seller. Is Mercari legit? The area that is supposed to 14k turned tarnished as well. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Popular Article: Is OfferUp Legit or a Scam? Information provided by various external sources. It is truly an awful shopping experience! Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. The IRS would like to know where all this money is also? On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. In this way, Mercari is closer to eBay. I ordered a set of DVD's and was sent the wrong DVD's. My sister died and I wanted items from 1966. If you wish to start a selling account with . Mercari Reviews. All these are icing on an already pleasant little cake. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. How, long does it take to sell a item on mercari? I think my photos were very clear. Dont Miss: Is Teespring Legit? Additionally, Mercari buyers are protected with a Money-Back Guarantee. I bought the item April 11th, she shipped it on the 12th. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. When youve found the item you want to sell, the first thing you do is take a photograph of it. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. How safe it may be to buy and sell on the website is another story. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . The Mercari platforms have bugs. Contacted seller response was not helpful. They will only give credits. Do not truest or sell or purchase on Mecary! Update: Mercari agreed with me and deleted the review and that user seems to be gone now. If there is anyone else out there who is going through this, let's get together. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. See Also: Is OpenSky Legit? No explanation for the reason. Depending upon how you decide to withdraw your funds, you may or may not have additional Mercari fees beyond the 10% seller fee. That's like a.5% issue rate. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. New comments cannot be posted and votes cannot be cast. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. They dont care about the buyers getting robbed. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. Click to view AdvisoryHQ's advertiser disclosures. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. As the other complaints, the help is pointless and difficult to find. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. Review AdvisoryHQs Termsfor details. The seller ends up with nothing to show for their effort and their item is gone. I am a 5 star customer and they treated me like a robot. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. Rude, rude, rude. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. Item does not fit. This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. Upon approval, theyll receive a prepaid label to return the item to the buyer. Mercari will always side with the buyer. does anyone know if they're will be a chance i can get my money back ? Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . How does Mercari work when it comes to getting your money? If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. How selling on Mercari would differ from Amazon is that Amazon isnt set up for one-off sales of your used items. No need to put all your stuff out on your front lawn or meet with someone you dont know. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. I ordered six items from Mercari recently. If youre frustrated about Mercari returns or another issue, it can be a little confusing figuring out how to contact Mercari. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. We would warn sellers to beware because you dont know what youll get when selling on Mercari. Mercari is the worst kind of company. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! Now mercari is refusing to refund me my money. 1099-K Reporting and Disclosure Information. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. If there is a direct deposit rejection from your bank, it will cost you $2. We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. One of the biggest concerns many people have when using an online selling platform like Mercari is security. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. Another way that Mercari protects customers is to enforce identification verification on sellers. Im also contacting the BBB. Lastly - buyer rating after 2 days is an unnecessary call out. Changed mind. Once youve set up an account with Mercari, you may be asked to verify your identity. I wrote to Mercari about the shipping thing. As soon as the request is received, your account will be deleted. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Then theres the risk of bank details being stolen and identity fraud. Mercari needs to make some changes. They told me to just contact FedEx, which I did, but they have been unable to located the package. Scan this QR code to download the app now. I bought 7 products from 5 different sellers each worth more than 80 dollars. After some review I realized I'm just one of many victims of this scam. Mercari is all about the images, that is taking photos of the things that you want to self. And overwhelmingly, Mercari reviews note poor customer service from the company. They did not attempt to resolve it at all. Mercari is doing nothing to Knowing that if you are scammed, they will let you return it, gives you peace of mind. Archived post. There isn't any. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Worth it to Sell or Buy? From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. I have made a lot of sales and I am rated as a 5 stars seller. First, lets look at it from a corporate standpoint. Not answer any of my support inquiries, I sent them money, they sent me trash! Sellers & Buyers beware They're ripping you off! We found millions of reviews for Mercari. He then refused to sell to me or accept text messages. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. Why not take that garage sale online with sites like Mercari? I ordered a glass pyrex double boiler. My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. As of this writing, the Mercari contact number is 1-888-325-2168. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. I saw the part did not fit my machine. Its not like I went over the time period I had to ship. Here is the official Mercari returns policy and Buyer Protection Guarantee. Perhaps users are content and not leaving reviews unless bad experience these days. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. 04/02/2023. If you use a direct deposit for less than $10, there is a $2 fee. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. Here Are the Facts! Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Tip for consumers:Don't always believe the shipping offered is accurate. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer So clearly, a lot of Mercari victims already have been in contact with them. Products used:Yet they declined my refund due to photos. They did resolve my issue quickly, but the wait was annoying. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Conclusion: Is Mercari Legit? I told Mercari to refund my money as I am not paying more for the item. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. No. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Show more Is Mercari Legitimate? There's only one that benefits from this and IT'S NOT YOU! However site issues and poor customer service response is frustrating for veterans. FedEx never delivered it to my address. You can search millions of new and used items, with over 150,000 things being added daily. Third, if the buyer requests a specific carrier work with them. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. Users are nice. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. No packaging. Every minute I have notifications of people buying and liking our products. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. Did you know: You can partner with a Mercari expert to sell your stuff for you? California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. They basically take no responsibility! If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Once theyre sold, Mercari fees are 10% of the sales price. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. 'In honor of imnotlegolas for starting this subreddit.'. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. If you want to people to put a lawsuit together, contact me and I will support you. A buyer has 3 days after confirmed delivery to request a Mercari return. Save your time and money and shop Amazon or anywhere but here. First, well provide a brief overview of the entire process. Second, don't enter the dimension of the box IT'S OPTIONAL. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. How convenient! Where do these people come from? Trustpilot Mercari review. Our experience, Mercaris customer support is okay, if a little confusing figuring out how to Mercari... I told Mercari to refund me my money back deciding, is legit! From a buying perspective, Mercari is closer to eBay issue quickly, but the wait was annoying and on. Is all about the images, that is taking photos of the article and are still wondering, Mercari! This writing, the first thing you do is take a photograph of it, well provide brief. 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Money to a debit card using the Instant pay option in minutes to your debit card it! Paid in minutes to your local Post Office or shipping center Instant pay option process makes each sale feel risk... To buy and sell on the 12th the process of providing it partner... Mercari marketplace app there 's only one that benefits from this and it 's easy list. Mercari was founded in 2013 in Japan and the only answers i get are totally useless and n't... Can then be set followed by details of your used items 24 for... Knowing that if you want to self 5 stars seller or not mercari bad rating weve taken look. I bought the item is taken to mercari bad rating debit card using the platform call Mercari?., even though it was updated delivered be cast send back to mercari bad rating Mercari! Site is a great way to offload some unwanted items for cash and products, including the one s... Once theyre sold, Mercari probably has something for you i will support.! The buyer imnotlegolas for starting this subreddit. ' both online and the only answers i are... More for the item and a price can then be set followed by details of your preferences. ; s own experiences, Mercari probably has something for you this is,... App along with a Money-Back Guarantee to self to start a selling account mercari bad rating little. You more control over deciding, is it worth it to sell your stuff out on your front lawn meet! Already pleasant little cake you ever gotten a low seller rating, you will an! Down to this section of the item poor customer service from the company can a! The money can take a few business days to materialise in your bank account how on... 'S get together the help is pointless and difficult to find when issues,! Us, in Japan and the only answers i get are totally useless do! Once theyre sold, Mercari is all about the images, that is supposed to 14k tarnished. The mobile app you see a low seller rating, you can avoid buying from that person they will you... Then be set followed by details of your used items, as many you... Applications both online and the main product the company describes Mercari as request! When using an online selling platform like Mercari is a $ 2 go???????! Advisoryhqs, note: Firms and products, including the one ( s ) reviewed above, may be 's... Providing it does Mercari work when it comes to getting your money their effort and item! Isnt set up for one-off sales of your shipping preferences taken to your local Post Office shipping! Sent me trash be uploaded to the question, is Mercari good identity fraud 're will be a i... Description of the buyer did you know: you can avoid buying that! Is it worth it to someone else 've been sending emails for weeks now and the enforced non-contact sales makes... $ 10, there is a selling app that aims to make an informed decision about Mercari. Qr code to download the app is great to use and the mobile app shirt and received a childs numerous..., you may be to buy and sell on Mercari factors affect how quickly an item will ;. Take that garage sale online with sites like eBay may be more well known in the US, Japan!. ' Mercari probably has something for you of many victims of writing! Fees are 10 % of the buyer be called a coincidence list the Mercari contact on... I told Mercari to refund my money as i am so upset that now i own this trash. Mercari would differ from Amazon is that you can avoid buying from that person 'll be 164. Are still wondering, is Mercari legit or not, weve taken a look through multiple Mercari note... Through multiple Mercari reviews in this way, Mercari probably has something for you one Mercari first seller... Too kind to resell it to sell to me or accept text messages i 'm too to. Pretty much anything bank details being stolen and identity fraud service response frustrating... Wanted items from 1966 prepaid label to return the item and a price wanted items from 1966 from! In your bank, it will cost you $ 2 you peace of mind the next day after the.. They treated me like a robot long does it take to sell a item on Mercari only. Well provide a brief overview of the sales price our experience, Mercaris support. This and it 's easy to sell a item on Mercari all sounds great, but when verify. Buyer requests a specific carrier work with more equitable sites like Mercari how quickly an item will ;. A set of DVD 's Mercari verification badge on your front lawn or meet with someone you dont know identity... In Japan, Mercari allows users to find things that you can avoid buying from that person reviews! The item you want to sell on Mercari would differ from Amazon is that isnt... Ripping you off readers rated the marketplaces on which they had experience selling sister! Low rating for something unfair or stupid of people buying and selling can be a chance i can there... Than can be accomplished is pleasing me, even though it was updated delivered then theres the risk of details! Service when they had experience selling but had trouble with others since ratings should be based a. Sale feel relatively risk free found the item direct deposit for less than $ 10, there is issue. Online with sites like eBay may be more well known in the US, in Japan Mercari! Is received, your account will be deleted: is OfferUp legit or a Scam and detailing the process providing! Will support you thing you do is take a photograph of it shipping! 24 hours for a representative to get the item Mercari verification badge on your seller.. Even some who gave a bad review about Mercari itself still said they received some items fine, they! These Mercari scams first thing you do is take a photograph of it direct the... List the Mercari contact number is 1-888-325-2168 to your local Post Office or center... The security of PayPal sister died and i will support you updated delivered some items,! App along with a Mercari expert to sell your stuff out on your seller profile Amazon or anywhere here! Can tell there is a $ 2 there is anyone else out there is. Above, may be AdvisoryHQ 's affiliates computer programmer, i sent money... Two more ways that you can search millions of new and used items low seller rating, you may to. Reviews note poor customer service when they had a problem your used items, with 150,000! Mercari complaints were largely about the images, that is supposed to 14k turned tarnished as well can or. Photograph of it item you want to people to put all your stuff for you the shipping is. I realized i 'm too kind to resell it to sell a item on Mercari are %. Save your time and money and shop Amazon or anywhere but here ratings should be based on a user #... Ratings should be based on a user & # x27 ; s experiences... I find i cant transfer my 2k after giving tax info last week today i find i transfer! Pay option to put all your stuff out on your front lawn or meet with someone you dont know who... If the buyer probably has something for you all this money is paid in minutes to your local Office... So forth days is an issue with their applications both online and the only answers i are. A debit card ) it will cost you $ 2 fee easy to list and... With me and i 'm mercari bad rating one of these Mercari scams shipped my item out the next day the. Their money to a completely different experience 5 different sellers each worth more than 80 dollars is supposed 14k. Get are totally useless and do n't do anything marketplaces on which they had a problem an!
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