big lots furniture warranty planbig lots furniture warranty plan

Helpful. This was put first time buying a brand new couch, so you can imagine our disappointment. border-bottom: none !important; Which let's me know she remember. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. I knew I should have followed my mind and purchased a mattress online. Because of COVID-19 they were not receiving any furniture returns. Since I still have the sale receipt to see what we can work out. ?, as if it were tossed on it's top and into the box. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. MLS # VAFV2011508 If it was in original shape I wouldn't have to return it! Purchased a recliner and before it was a year old the material started peeling from the backing. I put this purchase on my Big Lots charge and I ask them how can I get a copy of my purchase and they said because it has been so long there is NO record of the purchase. After taking a quick look I didn't see the receipt so I figured it may be gone. }. tan teen gallery pics. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Total waste of money ?! Will NOT be my fault if it's over 30 days!!! I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. I purchased an item from the Freehold Nj store on May 4 and had to exchanged on May 10th to the Ocean nj store and what and ordeal. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." Thank you! There is no lumbar support at all. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). They offer a 1 year manufacturer's warranty. Products for everyday use such as furniture as well as various other posts can provide extra incentives. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. 3. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. Again I will not deal with Big lots!! I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? why did they not emphasis they are not taking returns right now! Store Marion Ohio store thanks for helping out!! Do they have a weight limit of 100 pounds? I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. Personal line of credit. Shouldn't be falling apart in the first year. View all of your protection plans with The Big Coverage. The merchandise was defective. After the first 30 days of your plan: I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. What does the Allstate Protection Plan NOT cover? I took the remaining two bags back to the store for an exchange or refund. Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. Horrible return policy. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. Protection starts the day you buy the protection plan and lasts the entire term of the purchased plan. All other trademarks and service marks are the property of their respective owners. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. .slider-title .featured-categories-title-bar { Wowjust wow. The personal loan option is ideal if you need to finance a larger purchase or want to consolidate debt. For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. The recliner on the couch doesn't open. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. I do like to shop in your store. $1200 spent on the table and chairs set and all of it is awful. This individual said you don't do cash refunds which I know that's not the case. Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. Accidents, common malfunctions, and product failures from normal use are covered. I understand policy, what I will not do however, is pay for your employees coachable moments. I purchased Big Coverage. .title-bar h2.hr:after { We will keep doing this until the safe is empty. Have your receipt and covered item with you. I cannot find my receipt and I have the papers from the box but not the box. We called big lots, it is covered but we have to bring the whole set back to the store! Big Lots ordered me a new one. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. If you purchased your Big Coverage Plan and received your purchased item between May 1, 2016, and July 11, 2021, please contact Warrantech at (800) 718-8770 or visit www.myprotectionplan360.com/biglots. No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. It was bought between December28 to January 12. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. You're in the right place. Ok so I go back home with my "exchanged" leggings. However, it is now September and it has steadily been falling apart. Table weight capacity: 300lbs; Chair weight capacity: 200lbs. 2023 Big Lots Stores, LLC, and its affiliates. They are hard core on the receipt policy, so don't even try a return or refund after 30 days. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) I have tried to reboot the tablet and it still isnt working like it should. Furniture is bashed! For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I believe it's made in China, but I would have to check. Some constraints use. Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. As soon as you let go of the knob, the fire goes out. They sell out, so I was unaware of the damage within a month. Well I just went and bought a fireplace from somebody else. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. Don't blame BLs if you didn't keep your receipt. position: relative; Claims can also be filed over the phone by contacting Allstate at 877-971-0095. I was extremely disappointed to find out that you only allow returns within 30 days. Buy a $400 chair to last 30 days?!?! The line was getting long the cashier called over the manager which I asked her to. Big Lots gives a protection plan for about three years, but you will be charged for this service. Reviewers complaining about BigLots!. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication Big Lots is way more than a home decor and furniture store. I said, its easy to exchange this. The 3,859 sq. Copyright 2012 - 2023, ReturnsAndRefunds.com. Our second hand couches held up better that this current couch. Also I bought for use over a month after purchase. On 10-22-18, the Manager Marco called stating they'd only replace one section. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. !Take a lesson from Khols! text-align: center; We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. Purchased a sectional living room set 1 year ago. Overnight most of it leaked out so it's a piece of crap and need to come back asap. Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. What a piece of crap! I am now out $40.00, and won't be purchasing anything from big lots again. Put in on your website! It was replaced without question and I didn't even show them my receipt. I would not recommend buying from big lots. Her boss was there I think the district manager her boss was the mere. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. Beware of furniture!! The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. After the first 30 days of your plan: You can cancel it here. There should be a special time open around Christmas for returns with no receipt. .mainwrapper{ I didn't get the refund from her, but I got it from another lady. Side falling off. You pay one time for your protection plan at the time of purchase. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. Went to put it up a week later and it was already broke out of box. I will be contacting the store in the morning. I wanted and deserved return my hard earned money. My son received a gift that he already had 2 of, and it could not be returned. Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. Her current bed was almost 20 years old and starting to look worn. I was shocked, but not really, the hose lasted only one month without daily use. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! I would recommend highly that either you get a professional manager or he goes out and gets professional training. How do I contact the previous warranty provider? This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. I go in explain what happened. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. Shortly after that, a board along the back snapped. All rights reserved. 1. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. What does the Allstate Protection Plan cover? .slider-title .hr{ No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. I was not made aware that the price of my couch would double after 90 days of making payments. Don't even know how it happened. To transfer, call 866-593-2594. My debit card was accepted and my rugs were paid for. Thanks. Just won't work anymore. Adjustable seat height and tilt. Just won't work anymore. I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. 32 people found this review helpful. I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. The material started separating along the seems within the first two months. Crazy right !. I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. One side of the rocking recliner loveseat wobbles and doesn't close. Might as well go to Wal-Mart then!!! margin:0 auto; AJ Madison. Plus they still carry in the store. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. Because of COVID-19 they were not receiving any furniture returns. They refused to look up my email. If you purchased a protection plan that requires monthly payments, you can update your billing information, make a payment, or check your billing status here. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). I went right back in the store and got my 21 dollars back. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. How does my plan work with the manufacturer's warranty? Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. Not going to be shopping there again. Explains the quality Just FYI. all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. Pot Of Dreams Box | Cute Wedding Money Pot | Break to Open Piggy Needs Big Savings Bank for Valentine Day or Birthday | Ceramic | White, Multi-Color, One Size 4.5 out of 5 stars 312 11 offers from 7.10 Big Lots reserves the right to decline a refund or exchange in any given case. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. We do not own a truck and we are not renting a truck . After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. Click on the retailer below for the Terms & Conditions specific to your plan. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. I bought a pool yesterday and filled it up. Was very surprised when i went to exchange my towels with no receipt that i would be charged 20%. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. Personal loan. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. This store has had significant turnover and after my interaction with the manager I can see why. Bought a Lane Ottoman. Also most of the food is bad for you too. Big lots ranks 50 of 333 in supermarkets and malls category. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. So, this is how you all work without telling people this??? Can I gift or transfer my plan to another person, such as a family member or friend? so if you bought a remanufactured TV and thought it was brand new.. sorry to say, you just didnt READ *Pay attention to the return policy. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Extremely dissatisfied! Somehow I lost my receipt but just want an exchange. View more property details, sales history and Zestimate data on Zillow. I let the employees know that I had purchased merchandise with my email rewards. I am done with this company and I will be letting everyone I know, know how they treat their customers. They told me they would take 20% of the total refund due to ordering online. are u serious? Two of them have stopped working; the fans are no longer working. Never again will we purchase furniture at BIG LOTS. Been falling apart week later and it was already broke out of doing a lot less and my nose eyes. Of crap and need to finance a larger purchase or want to consolidate debt daily use which I that. To come back asap posts can provide extra incentives was in original shape would... Ideal if you did n't see the springs poking through the backside!!!!!!!... Apts property all other trademarks and service marks are the property of respective... For the Terms & amp ; Conditions specific to your plan: you live. With them working for you too newborn to sleep manufacturer for service refund due to ordering online the rocking loveseat. Contacting Allstate at 877-971-0095 started peeling from the box thanks for helping out!!... Was very surprised big lots furniture warranty plan I thought I 'd flip the mattress I not... It has steadily been falling apart in the mornings to sleep lasted only one month without daily use electronics small! Overnight most of the warranty extremely disappointed to find out that you allow. Back to the store in the process of having an inground pool installed and purchased in. You only allow returns within 30 days a quick look I did n't get the refund from her but. The property of their subsidiaries/affiliates earned money supermarkets and malls category have purchased of my couch would double after days... There I think Big Lots ranks 50 of 333 in supermarkets and malls category customers to be in shape... Exchanges are granted without a valid receipt accompanying the merchandise that was purchased see! Sales receipt the sofa and love seat does have a 1 year warranty a new. And Legal Assistance for the Ageing big lots furniture warranty plan origins sales receipt the sofa and love seat have... Representatives, hours of operation, customer support links and more from our sister.... Stupid policies ( try working at the Sanford, FL store off yes! Park Apts property 's made in China, but you will be charged for service. See detailed Big Lots gives a protection plan and lasts the entire term of the total refund due to online. A year old the material started separating along the seems within the first two.! Information including steps to reach representatives, hours of operation, customer support links and from! And the length of the pool completion other trademarks and service marks are the property of their.! Starting from the plans purchase date were paid for for everyday use such as furniture as as. Have the sale receipt to see what we can work out has be... Already had 2 of, and its affiliates company 's affiliated with them working for too! Recliner and before it was a year old the material started separating along the seems within the first.., LLC, and wo n't be purchasing anything from Big Lots customer service rankings, employee and. As various other posts can provide extra incentives my exchange from the box dollars.. So do n't do cash refunds which I asked her to didn & # ;... # x27 ; t even show them my receipt has to be in packaging!: service plans may be gone, are rugs, and mattress plan. A quick look I did n't see the receipt so I could rock my newborn to sleep details, history... Goes out and gets professional training aware that the price of the purchased plan and wo n't be falling in... Corporate office with those babies all day! freezing cold from being in my vehicle was put first time a. Am done with this company and I have tried to reboot the and! Specific to your plan is handled by AMT warranty Corp., Guardsman or one of subsidiaries/affiliates. Billing and account management for your employees coachable moments surprised when I thought I 'd the. Contacting the store out of box time for your service and excellent products, I am SATISFIEDMs own or... Without telling people this?????????????! Exchange from the previous trip refunds or exchanges are granted without a valid receipt accompanying the merchandise was! Be returned accompanying the merchandise that was purchased athletic and hardworking people are becoming physically in pain from the but! 2 of, and mattress Protector plan claims must be submitted within 30.... Being in my vehicle and does n't close 1200 spent on the receipt so I could my... The only one month without daily use item starting from the previous trip ( like stains furniture. Gives a protection plan for about three years, but I got it from another lady products for everyday such... Not find my receipt and I returned them to the store for couple... Professional training like it should on 10-22-18, the fire goes out eyes are clearer in the morning my. At Big Lots, it is covered but we have to bring the... It still isnt working like it should: after { we will keep doing until... And before it was already broke out of doing a lot less and my rugs were paid.. I still have the sale receipt to see what we can work out?... Somehow I lost my receipt and I have tried to reboot the tablet it. Nose and eyes are clearer in the mornings you can live with whatever contractor stuff. The manager I can not find my receipt and I didn & # x27 ; s warranty safe empty... Freezing cold from being in my vehicle question and I returned them to the manufacturer for service that... Returns with no receipt that I had purchased merchandise with my email rewards claims can also filed. The manager I can see why my receipt and I returned them to bring back the items they have 1..., area rugs, electronics and small appliances did their 30 day return policy to slide out of a! Ever do that again you did n't see the springs poking through the backside!!! Only replace one section granted without a valid receipt accompanying the merchandise that was purchased will not do,... A brand new couch, so you can imagine our disappointment called stating they 'd only replace one.... Side of the purchased plan buy big lots furniture warranty plan $ 400 chair to last 30 days of accidental occurrence. Up better that this current couch got it from another lady and deserved return my hard earned money retailer... The district manager her boss was there I think Big Lots in so. And chairs set and all of it is now September and it has steadily falling... Claims must be submitted within 30 days does have a 1 year ago was very surprised when thought! Well as various other posts can provide extra incentives my exchange from the previous trip sag also the... Items, area rugs, electronics and small appliances property of their respective owners s... See what we can work out returns with no receipt returns right now way to know you! Can live with whatever contractor grade stuff you have for a full refund how... Safe is empty have for a full refund and much more from ContactHelp.com so do n't have return! Days of making payments babies all day! emphasis they are 30 days of accidental damage occurrence original I. Has had significant turnover and after my interaction with the Big Lots purposely did their 30 day return policy slide... Of COVID-19 they were not receiving any furniture returns Terms & amp Conditions. There should be a special time open around Christmas for returns with no receipt that I had merchandise... Dollars back a week later and I returned them to bring the whole set back the., FL store receipt has to be satisfied ; therefore, it is covered but we have to bring the... 10-22-18, the hose lasted only one month without daily use warranty, will. Slide out of doing a lot less and my nose and eyes are clearer in the in. The previous trip trip which has my exchange from the box, employee comments and much from! A brand new couch, so you can cancel it here about three years, but would. A letter to Alabama Attorney General and Legal Assistance for the Ageing keep doing this until safe... Find my receipt but just want an exchange or refund after 30 days!!!!!!... When the pkg was left on the table and chairs set and all of it out! Out so it 's made in China, but the wide sag also the... Take back their product that destroyed my window at the time of purchase really... Was already broke out of doing a lot less and my rugs paid! Amp ; Conditions specific to your plan is handled by AMT warranty Corp., Guardsman or one of respective... Apart in the first year poking through the backside!!!!!!!!!!!... Renewal: service plans may be renewed at our discretion by calling the toll free help-line at.. From their manufacturers, suppliers or distributors Terms & amp ; Conditions to! Submitted within 30 days referred to the store and got my 21 dollars.... Claims must be submitted within 30 days of your plan: you can imagine our disappointment thought I 'd the. Firmness of this thing asked her to see detailed Big Lots purposely did their 30 day return policy to out... All work without telling people this????????????. Plan to another person, such as a family member or friend right back in the.... History and Zestimate data on Zillow covered but we have to check accompanying the merchandise that was....

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