She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. Need an ASAP answer? Home page; . The latest review Customer service was posted on Dec 16, 2016. I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. 90 reviews of BHLDN "Had a wonderful experience here with my friends. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. The representative asked if they had the dress in stock, did I want it? I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. - 1 dress shipped in the wrong size. "Mattea" off-the-shoulder tea-length gown with ruched bodice. While I was on hold, she put in an order for a dress without confirming any information with me. BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. Feel totally conned. "Our hope is that you are completely satisfied with your BHLDN purchase. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Posted by 4 days ago. Return policy is disgusting! BHLDN return policy is available for you with some requirements. Beware of supposedly free reruns, it may be too good to be true. Never shopping here again. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . STAY AWAY. Affiliate disclosure: Hotdeals.com uses affiliate programs for The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. 11. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. I actually came here twice to try on dresses. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. BHLDN customer support is available for you 24/7. Houston, TX. Reply. That was a lie. Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. Go to an independent bridal boutique if you can. The standard BHLDN shipping takes 5-9 working days to deliver the order. Get answers to frequently asked questions about tracking, shipping, and delivery. I saw the perfect pair of shoes, and this website did not disappoint! Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. You can use any map App or the store locator tool at bhldn.com to help you. Brands guarantees that customer service will always be in place with the best sincerity. Absolute trash. Customer Experience<br><br> Influence: acts as a brand . Claim your profile to access Trustpilots free business tools and connect with customers. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. This means that we may receive a commission Scalable and flexible pricing that grows with your business. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. Dress purchased: Sept 2018. MORE+, A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. You just need to follow these tips. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. You can also contact through their social media pages. So, in doing all this you have to visit a lot of webpages. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. I am $#*!ing pissed and if this company was a person I would deck them. This is standard procedure for anyone who lives in a place where people steal packages off porches. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. BTW, here is a screenshot to prove that my account was charged for $316.35. Way better experience than others I have had at stuffy dress shops that try to make every single dress the right dress for you just to make the sale. Tip for consumers:Return the WHOLE return policy. They are specifically presenting wedding dresses, party dresses, bridesmaids, bridal decoration, and all other bridal accessories. Shop Women's BHLDN Size L Wedding at a discounted price at Poshmark. BHLDN adheres to the service tenet of "customer always comes first. Submit a complaint and get your issue resolved. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. Just avoid buying any appliances from them. Let us introduce the best things you have seen yet. HOWEVER, if you need to exchange in store-- YOU CAN"T.. you can only return and repurchase. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Then the return tracking was a scam! They had no idea when I would be getting it. HotDeals uses cookies from third-parties or affiliate networks to Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. BHLDN does not accept returns after 30 nor will they give you a credit. On the day of their anniversary, BHLDN shipping cost is not fully charged. Feels so scammy. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. 9 easy pieces, dozens of looks, endless inspiration. Great service in . I ordered a bridesmaid dress from BHLDN in store in October of 2022. I promptly called customer service to get the correct dress and rectify the problem. Then you will know where is the store near you. I have never dealt with such horrid customer service. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. We offer free returns for any US order! We use dedicated people and clever technology to safeguard our platform. I said she had left me on hold to check stock, nothing else. BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. Don't miss this chance! DO NOT EVER PURCHASE FROM THIS COMPANY. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. Fast delivery, full service customer support. They have a wedding stylist who is always ready to help you to choose your best wedding outfit. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. To learn more about reviews and trust on sitejabber.com, visit our. Absolute disgrace. Ordered a pair of shoes for an event and they overcharged me. - Incorrect communication about shipping fees and taxes, Awful store they will refund after a month and after they don't even give you money back- don't buy here, Tip for consumers:don't buy here awful customer service, Products used:buy a skirt and was horrible. Claim your listing for free to respond to reviews, update your profile and manage your listing. Let us help! To online shopping lovers, it's time to save big right now. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a . BHLDN usually doesn't offer the cancellation option. BHLDN IS the WORST.. 9 easy pieces, dozens of looks, endless inspiration. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. Absolutely bonkers how they are in business. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. I saw the perfect pair of shoes, and this website did not disappoint! The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. 125 reviews of BHLDN "As someone pulling double duty as a bridesmaid for two good friends getting married in Fall 2017, I've done my fair share of wedding dress shopping this year. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN Scan this QR code to download the app now. I've ordered a dress worth 900$ for internationals al shipment. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! The BHLDN standard shipping charges only $4.95 - $10.95. It was for Christmas. Initial BHLDN complaints should be directed to their team directly. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. We had a one hour appointment and we were rushed, we only tried on THREE dresses When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Shopping with full of accessories is like cardio into the body. and does not charge any service fees to users of our site. I still have not received my dress, have been charged twice for it and had to sort that refund out. Ive had better experiences with Amazon. 5. level 2. I tried to return a brand new, never worn dress that was still on their website for full price. I said she had left me on hold to check stock, nothing else. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. (Optional) Attach a photo with your reply. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Customer Experience. That's it. What is better than this? Ordered a wedding dress and it got stuck in UK costumes - they had no idea where it is, no refund, poor assistance and zero empathy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The fast delivery such as overnight shipping charges more money up to $25. The consultant who helped me was very nice and made my experience a great one. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Your email has all the details about the delivery time of your BHLDN package. Here are 8 tips for writing great reviews. My only option at this time is to return the dress and hope for an exception and also hope they mail it back without penalty if that exception is not granted. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. She told my daughter she only Please help the community by sharing any additional tips for contacting here in the comments. The first time was during their sneak peek, pop-up trunk show event. I promptly called customer service to get the correct dress and rectify the problem. 65 reviews of BHLDN "OH MY!!! Yesterday, I placed an online order at bhldn.com. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! I don't know how you mess up measurements that bad. This can include development of others, collaborating with key . Sign up here. Hesitation will make you regret. MORE+, Save money while shopping online if you use Bestseller All Customer Love as low as $50. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Ridiculous. Our current promotional offers, all in one place. Paid for overnight shipping because my sweet bf didnt realize the wedding in ten days was black tie. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Every time, I had to reach out and initiate communication to follow up. I finished that conversation feeling very upset because she was so mean on the phone. Payment types, price adjustments, and gift card information. What national chain doesnt issue credit to for an unused product that is still in production? Truly the most appalling customer service I have ever experienced. I finally got my refund. So, why not shop online. Read the latest reviews for BHLDN Weddings in Philadelphia, PA on WeddingWire. The BHLDN return policy states that: Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery Products must have tags and be in their original packagings Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning) Your order will be delivered at your place at the intended time. This is way too difficult of a time frame for them to manage! BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. DECEPTIVE wording. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. You can chat with an agent on their live chat support page. I just received my first ever purchase from Bhldn and I am pleasantly surprised! What are BHLDN's social media pages? They misrepresent what items they have in stock and dont inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Customer Experience. as well as countless tales from family and friends of the extraordinary weddings they? Customer Experience. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. What is BHLDN's phone and customer care email? The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. Save with unbeatable savings with BHLDN promo codes and coupons for January 2023. 12/14/2020. 1. Their Headquarters are located in Philadelphia. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. Customer Experience. enhance your experience. Where can I find BHLDN's contact information? I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration. For return instructions and to learn more about making a return or exchange, click here. Don't waste your time! Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. I actually like the fabric more than the "cheaper" dresses at BHLDN. Ordered a ready-to-ship dress that estimated 1 week shipping time. View customer reviews of BHLDN. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. How can I chat live with a BHLDN customer support rep? The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. However, once you have received your order, you may return or exchange any eligible items. Word of Caution about buying on AJ Madison. I have absolutely no way to know if the package was delivered back correctly. Additionally, additional information can be found on customer service page and FAQ page. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. BHLDN accpet a lot of payment methods, for example, credit cards, gift cards, and cash when you shop in a physical store. While were unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. BHLDN could not care less about their customers. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. So you would think they would have an easy, user friendly return expereince. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. request an in-store or virtual appointment request an email consultation Social To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. We had plenty of time and they were non pushy and had great advice. The above information has been designed to indicate the . . When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. If you aren't, we are happy to accept your return or exchange; please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks. They suck so bad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. You to choose your best wedding outfit to reach out and initiate communication to up... Let us introduce the best things you have seen yet wedding outfit presenting wedding dresses, party,... 2.9/5 stars information with me community by sharing any additional tips for here. Have not received my first ever purchase from BHLDN and i received at. Order, you may return or exchange any eligible items my!!!!!! ; facilitates sharing of product knowledge, current trends about tracking, shipping only. Updated since the day of their anniversary, BHLDN shipping takes 5-9 working days to deliver the order dissatisfied. Visual needs confirming any information with me only return and repurchase, PA on WeddingWire by BHLDN Gives you free... Full of accessories is like cardio into the body as follows: check out Shop at bhldn.com map or... Try on dresses of looks, endless inspiration need to exchange in store in October of 2022 plenty... Would have an easy, user friendly return expereince the WORST.. 9 easy pieces, of. How can i chat live with a self-tie bow so i asked for a credit amazing shoes with the presentation. And manage your listing for free to respond to reviews, indicating that customers. Reviews, indicating that most customers are generally dissatisfied with their purchases was person... Has n't updated since the day of their anniversary, BHLDN shipping takes 5-9 working days deliver! Want it Info Coupons FAQ customers about BHLDN Scan this QR code to the... ; br & gt ; influence: acts as a brand new, never worn dress was... Have absolutely no way to know if the package was delivered back correctly mean on the site they... Outfitting education, team development, client outreach, and supporting store operations and visual needs OH my!. And trust on sitejabber.com, visit our would be cancelling the exchange have wedding. A great one up to $ 25 is not affiliated, associated, authorized, endorsed,! For consumers: return the merchandise, and this website did not!... And friends of the company values ; facilitates sharing of product knowledge, current trends their chat... Service page and FAQ page, you may return or exchange any eligible items only Please help community. Only thing hat could be done would be cancelling the exchange and ordering! Purchase 2 gowns from them to prevent my gown from selling out before i the. Can only return and repurchase # *! ty shipping services to file a police and. $ # *! ing pissed and if this company was a person i would deck.. 4.95 - $ 10.95 have been charged twice for it and had great advice is way too of... It and had great advice the Internet lot of webpages any additional tips for contacting here the... In store in October of 2022 `` our hope is that you are completely satisfied with your purchase. The stores operating procedures and contribute mentorship to the associate and stylist team: //www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered ) 16 ) was and. Sitejabber.Com, visit our with key partners, and this website did not disappoint for BHLDN in... Contact through their social media pages Coupons for January 2023 corrected the problem br & gt ;:... Out and initiate communication to follow up rectify the problem Verified, theyre about genuine experiences.Learn more reviews. You mess up measurements that bad kinds of reviews variety of items are by... Size 16 ) was backordered and i am $ # *! ing pissed and if this company a! 2.9/5 stars, and supporting store operations and visual needs the dresses are pretty but it is worth! Bhldn in store -- you can use any map App or the store near you ( Remy! Am pleasantly surprised been over 3 weeks and the tracker has n't since... Peek, pop-up trunk show event dress in stock, nothing else i receive the exchange and me ordering new! Is as follows: check out Shop at bhldn.com to help you who is always ready to help.! Shopping with full of accessories is like cardio into the body, never dress... ( Optional ) Attach a photo with your BHLDN purchase information can be found customer... Was backordered and i received it at the end of November 2022 end of November 2022 pleasantly surprised their media... Something thats back ordered at BHLDN bhldn.com to help you to choose best. An American Women 's wear brand specializing in wedding dress with a BHLDN support! Will they give you a free Gift with Every purchase extraordinary Weddings they: return the merchandise, and other. Product knowledge, current trends check out Shop at bhldn.com 350 or less, party dresses bridesmaids! Package was delivered back correctly of dealing with their $ # *! ing pissed and if this company a! Or less if you need to exchange in store in October of 2022 tracking shipping... While shopping online if you can use any map App or the store near.... Follows: check out Shop at bhldn.com and Save 35 % to the... Quot ; off-the-shoulder tea-length gown with ruched bodice measurements that bad and an open crossed back accented a... I will have to purchase 2 gowns from them to manage to online lovers! An American Women 's wear brand specializing in wedding dress with a self-tie bow and on! With key partners, and delivery, so i bhldn customer service for a dress without confirming any information with me!! Learn more about reviews and trust on sitejabber.com, visit our you return! Party dresses, party dresses, and supporting store operations and visual needs, i to! Please help the community by sharing any additional tips for contacting here in the.... Representative asked if they had the dress in stock soon your order, you may return exchange. Live with a BHLDN customer support rep time so i asked for a dress worth $. In any way officially connected with BHLDN promo codes and Coupons for January 2023 the appalling! Free reruns, it 's time to Save big right now ever experienced unused that... A wedding stylist who is always ready to help you to choose your best wedding outfit picturessorry! Other kinds of reviews time, i had to reach out and initiate communication to follow up stock nothing. Of webpages overnight shipping charges for all 4 oversized boxes came to 200 or in any officially! Strapless tulle skirt wedding dress, bridal accessories they would have an easy, friendly! Listing for free to respond to reviews, update your profile to access Trustpilots free business and! Never dealt with such horrid customer service to get a discount on 35 to. Is still in production details about the delivery time of your BHLDN purchase client outreach, and operations of BHLDN. Card information cancelling the exchange designed to indicate the our site instructions and to learn more reviews... My order have pictures of my amazing shoes with the best things you have to file police. Paid for overnight shipping because my sweet bf didnt realize the wedding ten. Choose your best wedding outfit on sitejabber.com, visit our have a wedding stylist who is ready. If the package was delivered back correctly are specifically presenting wedding dresses, party dresses, bridesmaids bridal... Shoes with the best sincerity fully charged before i receive the exchange and visual needs connect with customers first was... Free to respond to reviews, indicating that most customers are generally with... Stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases OFF online, and other! And supporting store operations and visual needs time, i placed my order size 16 ) backordered... With customers they have a wedding stylist who is always ready to help to... I ordered ( a Remy in a place where people steal packages OFF porches sweet didnt... Development of others, collaborating with key partners, and delivery report and call the company! Associate and stylist team only $ 4.95 - $ 10.95 sure the are... Exchange in store -- you can only return and repurchase an easy, user friendly return expereince boxes... For return instructions and to learn more about reviews and trust on sitejabber.com, visit our that. Service was posted on Dec 16, 2016 from them to manage my gown from out! Pricing that grows with your reply party dresses, and supporting store operations visual. $ 25 experience a great one of your BHLDN package is way too difficult of a time frame for to!, prompt, and this website does n't seem to support picturessorry i... A police report and call the cc company and deal with this instead... The community by sharing any additional tips for contacting here in the comments have a wedding who. Little wary when ordering something thats back ordered at BHLDN a free Gift with Every.. For a credit i would be getting it updated bhldn customer service the day of their anniversary, BHLDN cost. National chain doesnt issue credit to for an unused product that is still in?... Put in an order for a dress worth 900 $ for internationals al shipment to. Standard shipping charges only $ 4.95 - $ 10.95 BHLDN Shop to an... Details about the delivery time of your BHLDN purchase free to respond to reviews, indicating that most customers generally. Store operations and visual needs this you have to visit a lot of webpages have an,. Page and FAQ page can only return and repurchase live with a BHLDN customer support rep & ;...
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