The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. I'm hoping this doesn't come to that. My husband showed him the home inspection report. I contacted the builder and the home advisor of these issues. Even had the audacity to tell us that they saw no damage the first time. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. MLS # Our lot is not graded in this manner. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. Who buys a home with land they cant enjoy! Mungo covered the holes with some sod-but that did not fix the problem properly. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. We will review all foundation/grading issues as well as any unaddressed warranty items. We are taking Mrs. concerns very seriously. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. We promptly reacted each time an issue was brought to our attention. I complained about not receiving notice of the jackhammering. We are receiving neither. To have work soooo hard for something and this be the ending results of it is just unacceptable. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Really, we wanted the yard level why would we remove anything. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! Was able to work schedule as needed. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. We had an inspection performed prior to purchasing the house. That is hazard my life and my kids . Five weeks after the initial incident and my roof still leaks when it rains. *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. He got to my house that day, got on the ladder and was done in 7 minutes. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. A check was not issued because an out-of-pocket expense was not incurred. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. We are now in the process of having a third party to test the substance to determine it's make-up. A new home should not bread this many issues. The grade should fall a minimum of 6" within the first 10 feet from the structure. The average employee at Mungo Homes makes $51,445 per year. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. I learned of multiple roof defects in August during heavy rain. At no point during the construction meetings were we told the Driveway would be in another location. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. We have been nothing but cooperative in this process. I am disappointed in this home buying process. trusted Mungo Homes to provide their housing needs. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. *** finally came out and looked at my problem on 06/29. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. Meaning even Wake County expects the driveway's size and shape to be what was provided. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. I spoke with Mungo representative, Tony Z., on 9/23/22. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). Posted: April 13, 2023. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. 4. Review of Overall Experience . The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. They are giving me the run around about finding and fixing issue. ALL REVIEWS. I'm asking for my yard to be repaired as the issues I'm experiencing are due to faulty grading that even the investigator from the SC LLR determined was in violation. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. Business Response Thank you for contacting Mungo Homes Customer Care! . With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. 2020-07-02. Ft. *** comes out and says it's not his problem and he would fix the other area on side my driveway. BBB reports on known marketplace practices. All items mentioned were assessed and/or addressed by our warranty team. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . Beware of Mungo. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. The roof started leaking again a year later. View all St Mungo's jobs - London jobs - Senior Public Affairs Specialist jobs in London; Salary Search: Senior Policy and Public Affairs Officer salaries in London; See popular questions & answers about St Mungo's Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. Then they tried to say we must have removed dirt from on top of it! We look forward to addressing the homeowners' warrantable concerns at that time. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. 1003 Meridian View Ct, Knightdale, NC, 27545. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. I want this fixed. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Parent Review. A foundation crack is clearly a major structural defect. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 05/20 - Was told by HVAC Company they would contact field manager and get back with me. We said how and where are we going to get 30k in 24 hours. Valuation: $186,520. International Association of Better Business Bureaus. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. Several issues noted after closing on the property. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. Was able to work schedule as needed. I wrote him the entire situation and requested his assistance in getting this situation resolved. He did not. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. UNFINISHED AMENITIES If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. 92. The Mungo family started building new homes in Columbia, South Carolina in 1954. 5.0. Mungo home made us used their preferred lender *** mortgage. Pros Worked on my time Cons No benefits Was this review helpful? Indigo Pointe, March 2023. I closed on my new home January 24th of 2020. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. At the time i was pregnant and had my baby in nov 2019. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. I heard nothing back from Chris either. Cons. Share. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. My husband and I are buying a home in ***. The kitchen floor has a dip in it that keeps expanding. I had a house built by Mungo Homes Inc in March. Hold your hats, it's a dumpster fire. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. The first time we documented the problem with the floor Mungo told us to call a contractor. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. They tried to fix it again, unfortunately, the leak came back. Be the first to find this review helpful. My case was forwarded to the Investigative Review Committee for next steps. Business Response We are working to accommodate all warranty requests in a timely manner. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. 5ba. We purchased a new construction build in May. Winston Ridge, March 2023. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). That is our complaint with the warranty company (filed separately). . Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Unacceptable by any standard. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. 06/01 - Sent follow up email to HVAC and Mungo. We look forward to meeting the homeowner at that time, and assessing their concerns. I canvased the entire neighborhood and found that our home was the only home with this issue. He told me they would do everything in their power not to fix it and that is what has been going on. If they are cleaned one day, the next day dust is back. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! 108 Averyville Drive. Learn more about the builder: View builder profile. However, the foundation/grading issues were not addressed at that time. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. Palmetto Pride found issues related to the foundation and grading. I call and text my builder again. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. We have attemted to fit 2 Honda Accord's side by side. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. At or around September my toilets started doing the same thing again. Helpful. Worked on my time. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Shea Homes 6. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Mungo Homes of Alabama, Inc. Mungo Homes does a good job of silencing unhappy homeowners by deleting reviews, removing comments, and blocking on social media. The rear of the lot slopes towards the house. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. 5. Review of Overall Experience. The eng floor is to have 8 coats of Al2O3 finish. This comment was posted by a verified customer. Find 648 listings related to Mungo Homes in Lillington on YP.com. I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. Ft. per Sq. We were unable to use the bathroom completely after this. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. $434,870. 7% of Mungo Homes employees are Hispanic or Latino. The key was never provided. They even went ahead and landscaped in its place. I received a warranty of six months from the customer service rep following this correction. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Current Employee, more than 3 years. Floor is chipped, scratched, & worn. Quality. BBB Tip: Find the right home builder for you, Need to file a complaint? So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. I just want my yard fixed and that terrible smell gone. Mungo Homes is shady and want you to correct there mistakes! The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . We find this keeps a long forming relationship with our homeowners that we truly cherish. The Warranty Team did not respond for weeks on this warranty request. No communication from project manager. He informed me it was sewage and I needed to contact my builder. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) As of today I still feel buying a home with Mungo has been the worse decision that I have made. Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. At this time, *** Homes must respectfully deny any further assistance on this matter. " Our point of contact regarding this claim was Anthony Zeman. Mungo was negligent. He was speaking on behalf of Mungo. The History of Mungo . Flooring spec /GC said it didn't have coating.8) Water issues. I did so on 9/10. 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