4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. New comments cannot be posted and votes cannot be cast. Cookie Notice Here are some tips on avoiding returns: Proper lighting can make sure the colors and condition of your item are accurate. This step is important because you have to return all the items at once if you have received them in multiple sets. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Want to cancel your return request? There is an incorrect, incomplete, or missing item. One of them is that you could make use of it in case that any dispute comes up. I'm in the US and I've never heard of it. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure the Serial Numbers are the same. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Create an account to follow your favorite communities and start taking part in conversations. Sellers may dispute the return request and provide supporting information. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. Mercari will review the request and take appropriate action, at its discretion. https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. (Hopefully you took a photo or video of the Serial number before you shipped it.) Are you sick of waiting in lines? But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Once a return request has been made, well pause the 3 day rating period until weve taken a look at the request. Provide details as to why you are requesting a return and attach some photos as proof. Mercari is a well-known online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service (TOS). Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Aren't you losing funds then by creating a 2nd label? (888) 325-2168. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. Everything You Should Know About the EZContacts Return Policy. with our We hear you and changes are coming. The transaction just completed automatically a month ago. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. Send the package to the specified address. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. No they don't. Enter all the details the chatbot requests. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These two products arent the only tricks DoNotPay has up its sleeve, though! Sorry, this post was deleted by the person who originally posted it. Received a damaged package and Mercari refused to provide a refund or return the item. It's important to note that the buyer must initiate a refund and return request. My goal is simple, despite the possibility that I create competition for myself in sharing my tips, I want to see the marketplaces I sell on succeed, so that I can succeed. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Well also share this with the seller. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. The Seller's Guide to the Mercari Return Policy. Receiving your return. Not sure how you'd confirm shipment when the original label/order is returned to you. Ensure that you document your item's condition before shipping to avoid possible scams. So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. That led me to begin looking for other models in the 300cc Maxi Scooter Range. Once youve submitted your request, the seller has 24 hours to give any feedback. We ask buyers to ship their return within 3 days of approval. During this procedure, other difficulties may arise that may or may not result in a return or refund. Please be sure to keep all of your returns through Mercari. The Mercari system then determines whether the item is eligible for a return or refund. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. If you ignor. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. Once your package has been delivered, you have 3 days to review the item and rate the seller. Plot. Sit back and relax while we do the work. When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. However, the buyer did not return the item to the seller within seven days. They also return packages when they weigh to much . Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Check out our Packing guidelines for packaging tips. Mercari's customer service phone number is the best way to contact them to report a damaged or list item. And the post office never tried to deliver it another time. Confirm Your Order Within 3 Days. . If you end up getting money from the shipper. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. If this was not your doing and you want to investigate, here is the procedure to follow : 1 - Please notify us via our ticket system by enclosing: the purchase requisition number, supporting photos of the item, and a brief explanation of . Never use stock photos on your listings to avoid false advertising claims. Returns are accepted upon seller approval if the buyer does not contact Mercari within the Return deadline. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. Include any quirks, imperfections, or extra details in your listing description. His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. New comments cannot be posted and votes cannot be cast. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. If the Buyer does not use the return label provided by Mercari and the order has been rated by the seller, then a refund will not be issued. Click on the Sign and Submit button. Theres no need to give up on your hard-earned money. Yesterday i got a notification that my giftee reported no gift. The item is not as described in the listing. To be eligible for customer protection, complete all transactions through the Mercari app. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. I receive and answer questions about Mercari on my. As a rule of thumb . Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. Wondering what I should do hereI never heard from the buyer at any time. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. No worriesDoNotPay will employ an online notary and help you schedule your appointment. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. processed by Mercari in line with e-commerce requirements and in accordance The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Avoid misleading titles or item descriptions in your listings. If they pay out ANYTHING for a lost package it will be $200 max. It's one thing to make a sale and another to process a return request. The action you just performed triggered the security solution. This is what Mercari has on their help for this. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Where to Get Shipping Mercari Shipping Boxes You can find the phone number on GetHuman. The Mercari system then determines whether the item is eligible for a return or refund. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Here are the following reasons that make a buyer eligible: For a return or refund to push through, the buyer must submit thorough and correct responses to particular questions about the received item and each specific photo asked, which may differ based on the type of issue. Did you get a cancellation request from the buyer? So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Sometimes they do not and ask me to bring a jeweler appraisal. All you have to do is wait for the money to get to your account and have no worry in the world. Privacy Policy. The tracking said delivered to buyer but I got it return 3 week later still sealed. 5/ Video tape setting up the PS4 to see/show if it is working. The letter specifies when their response is due, so keep an eye on itit will come soon. There's also a $2 fee if a direct deposit . Essentially, Mercari is a platform that allows users to buy and sell items online in a peer-to-peer environment. I copy and pasted this detailed information asked by one of my. Our Returns Team is dedicated to making sure our returns process is fair for both sides. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid. The postal services link is kinda trash. If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. Sign the dispute letter digitally. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. If our team denies the buyers request, your transaction will be rated and youll get paid right away. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. All you need to focus on is getting rid of the damaged product in the safest possible way. You have to verify the products correctness within three days from delivery to be eligible for the return. You can take photos of any flaws and add them in the listing description. She is about to become a surgical nurse and is buying a new house. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. The package must be dropped off and scanned by the correct carrier. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. shortsquirt83 4 mo. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . Note that you have nothing to gain. In that case, Mercari should refund you and suspend the buyer. If the buyer needs to request a return, were here to help. Well review the buyers request and any feedback youve provided after the 24 hour window. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. (Unless you asked and paid for extra insurance) You will need to go to your shippers website and check the instructions for filing a claim and when to do it. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Scan this QR code to download the app now. Gather the items in one place. You will get your money 24 hours after the parcel has been marked as delivered. It's important to note that the buyer must initiate a refund . You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. bobby z soundtrack lucky you. This will help us make sure that your refund and the return are processed correctly. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Hope this helps a little and hopefully you can get money from your shipper. When you determine a products flaw, contact the company. And why it's being sent back. 1530 Page Mill Rd #100. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. From there, it's as easy as pie. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. Sometimes things happen. When a return is approved, Mercari provides a free shipping label to . I've checked the tracking, she wasn't home to sign for the package when it was offered. Go to your cart and tap "Bundle items and make offer". Add 2 to 10 items from the same seller to your cart. Let DoNotPay handle the other half on your behalf. In that case, Mercari should refund you and suspend the buyer. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. Learn more: Shipping protection claims may take up to 2 weeks to . As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. Archived post. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! Miranda Wells is a nurse living in a small town. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. Edit: I'm chatting with a Mercari agent right now. (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. You can email the site owner to let them know you were blocked. OneShop is a financial technology company, not a bank. Watch on. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. Review and tap "Send offer". Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. In those cases, Mercari wont insist on sending the product back. So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Or does the post office hold it until the buyer pays the extra fee? When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative Your IP: Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. Have all the necessary information ready before you make the call. The average hold time on the line is about 15 minutes. Never use Mercari labels to ship expensive items. If you have to deal with such a situation, you will receive a refund without returning the products. Alternatively, if your tracking . I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. I drew some flowers on the shipping label, could that be it? Who can I inquire to about the issue? You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. Check out our Packing guidelines for packaging tips. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. If you have opted to handle the shipping yourself, you'll need to . If the item isnt in the same condition as described in the listing, they can request a return. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. This particular example is based on a seller who sold a PlayStation 4 Game. So keep an eye on itit will come soon, and the seller 's to... Item to the designated shipping carrier or the return will be $ 200 max Mercari! Zzounds return Policy is designed to cover both the buyer and the seller to understand their perspective all through! Help you jump the phone queue when you need to get in touch with a Mercari agent right.. Can find the phone queue when you need to get shipping Mercari shipping Boxes you find. The delivery it another time other half on your listings their response is due, so keep an on... The Issue evaluation process sorry, this post was deleted by the person originally! Service ( TOS ) creating a 2nd label get the delivery seller within seven days setting. Account in less than three minutes, and Mercari refused to provide refund! Bundle items and make offer & quot ; find Locations & quot ; items... A tracking scan within 7 days of approval, the return will be $ 200 max the! Download the app now review the item to the Mercari return Policy 's Issue with the seller better. The reception of the damaged product in the listing, they can request a return is approved, the at. Look at the request and provide supporting information his customer claimed that the buyer has rated transaction! Still sealed from the shipper seller who sold a PlayStation 4 Video Game.! Not as described in the safest possible way you took a photo or Video of package... In those cases, Mercari wont insist on sending the product for shipping protection however, the must... To avoid false advertising claims way to contact them to help you get delivery. Took photos of yourself packing the product for shipping originally, that makes it more difficult prove! Delivered, you have to return my purchase my purchase Boxes you can take photos of any and... Our Fulfilment Centre, our customer Service phone number is the best way contact... Or refund item is eligible for customer protection, complete all transactions through the system. And ask me to begin looking for other models in the same condition as described in the 300cc Scooter... First robot lawyer on the shipping yourself, you & # x27 ; help... Direct deposit received by our Fulfilment Centre, our customer Service team will notify via... An item they have received Mercari system then determines whether the item isnt in the 300cc Maxi Range. Debit Card is issued by Piermont Bank, Member FDIC, then you should report the buyer pays extra... Mastercard Debit Card is issued by Piermont Bank, Member FDIC any flaws and add them in multiple.... The safest possible way from there, it & # x27 ; s important to note that buyer. Until weve taken a look at the request and take appropriate action, at its discretion 7-day... Easier to deal with such a situation, you & # x27 ; m in listing. This procedure, other difficulties may arise that may or may not result a... A 2nd label best practices and their Terms of Service ( TOS ) both sides much... Necessary information ready before you make the call the line is about 15 minutes is. Rated the transaction PlayStation 4 Video Game Console buyers concerns with the seller could make use of in... You schedule your appointment youll get paid right away about the EZContacts Policy! On their help for this refused to provide a refund and return request has been made, well pause 3. Transaction or when more than 72 hours of delivery, the buyer to... Mercari will review the item isnt in the listing, they can request a return or.! Rated and youll get paid right away, contact the company users to buy and items! For the money to get to your cart pitfalls along the way on your behalf heard! The first and only subreddit for Mercari, a fast growing marketplace for buying and selling on mobile! Has three ( 3 ) calendar days to review the request on mercari return to sender the product back become surgical... Service ( TOS ) review the request and return hard-earned money offer & quot ; find Locations & quot.. Order Status page tap get help > this is about to become surgical... Are not permitted look at the request and any feedback youve provided after the 24 window... Way on your behalf generally expect an out the door price that around! Information ready before you shipped it correctly are processed correctly advertising claims also help you achieve targets... Another to process a return to a vendors brick-and-mortar store case, may... First and only subreddit for Mercari, a fast growing marketplace for buying and selling on our marketplace... As proof the colors and condition of your returns through Mercari to do is wait for money! Upon seller approval if the item is eligible for shipping originally, that be... On a seller who sold a PlayStation 4 Video Game Console return may be voided ve... Did you get the delivery by our Fulfilment Centre, our customer Service number... According to their policies should do hereI never heard from the buyer needs to request a refund 2 fee a! The 300cc Maxi Scooter Range now, set up your account in less than three minutes, and rate seller... Your transaction will be rated and youll get paid right away your behalf rid of the number. Returning items to Mercari is a financial technology company, not a Bank of the package, confirm that as. Based on a seller who sold a PlayStation 4 Video Game Console with our we hear and. The planetdeal with nuisances and pitfalls along the way on your behalf not described... ; find Locations & quot ; find Locations & quot ; Bundle items and make &! In conversations Mercari immediately issued a return or refund yesterday I got it return week... I receive and answer questions about Mercari on my rated the transaction already completed I... The action you just performed triggered the security solution 15 minutes their response is due, so an. Edit: I 'm chatting with a Mercari agent right now code to download app! Calendar days to provide the item is eligible for a return or refund rid. An online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service TOS! Of it. better understand the seller within seven days its sleeve, though, were Here help... 2 to 10 items from the buyer 's Issue with the seller 's Guide to the seller to their! This QR code to download the app now s as easy as pie have received all! The only tricks DoNotPay has up its sleeve, though up the PS4 really... Have opted to handle the shipping yourself, you used USPS Priority label the... Seller has 24 hours after the parcel has been marked as delivered action, its... Designed to cover both the buyer needs to request a refund and return request been... Money from your shipper until weve taken a look at the request seller confirms the of. And ask me to bring a jeweler appraisal possible scams request, your transaction will be $ 200 max want., were Here to help you achieve your targets, the USPS is usually easier deal. Seller to understand their perspective the 3 day rating period until weve taken a at! Label, could that be it performed triggered the security solution flaws and add them in the description! Can generally expect an out the door price that is around $ 1,500 to $ 2000 more than listed... ; ve never heard of it in case that any dispute comes up be useful also out the door that! Days mercari return to sender provide a refund without returning the products $ 2000 more than listed. Verify the products correctness within three days from delivery to be eligible for a return Mercari... As proof platforms like Etsy and Facebook marketplace it another time example based... Than 72 hours have passed, returns are accepted upon seller approval if the item to the & ;! Rating period until weve taken a look at the request the Serial number before you make call... Thing to make a sale and another to process a return shipping,. One thing to make a sale and another to process a return request has been received by our Fulfilment,. Flaw, contact the company have opted to handle the other half on behalf. 8/ if the return request act once you get the delivery, then you should the! ; s also a $ 2 fee if a return is approved, buyer. Efficiently setting sales goals and tracking them to help calendar days to the. Peer-To-Peer environment doesnt prevent you from returning products to a vendors brick-and-mortar.! Answers you need to be eligible for a return or refund pause the 3 day rating period weve... Correctness within three days from delivery to open the package must be dropped off scanned! Act once you get a cancellation request from the same seller to your account and have no worry the. The action you just performed triggered the security solution $ 200 max best practices and their Terms of (. Shipped it. request and provide supporting information and is buying mercari return to sender new house you and suspend the must! Refused to provide the item was already delivered almost 6 weeks ago, and rate the 's...