Once washed ashore, it was quickly cleaned up by resort staff, however. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). Enjoy free breakfast, free WiFi, and free parking. Dreams Playa Mujeres provides the ultimate backdrop for unparalleled pampering, romantic rendezvous and lasting memories. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. *All of the opinions expressed in this review are my own. It's fantastic and if I were you I wouldn't cancel my trip. Enjoy 65,000 square feet of swimming pools, an on-site water park, live entertainment, world-class golfing greens, premium spas . Opening hours: Monday to Sunday from 8:30 to 16:00 hrs. Beachfront and swim-up pool bars are on-site, as are an adult-only sports bar and discotheque, and teens' spot serving non-alcoholic beverages. The dress code is casual elegance, so no flip flops or shorts in here. I would recommend that your family considers Dreams as your next family vacation destination just as I would recommend it to my own family and friends. To drive alongside the seashore on your way to the hotel, take the Carretera Aeropuerto Rd to Punta Nizuc Cancun Rd and turn onto Carretera Cancun/Tulum Mexico 307. My husband and I have been to Breathless and Secrets resorts, so we are a fan of AM. An ice cream parlor and coffee shop that is open from sun up until sundown. No activity occurred on our property and none of the resort staff were involved in this incident. Guests staying at one of these five hotels have the option to book a room. Angelo and Ricardo did a little of everything, and they did it all with a smile. We pay for your stories! Not only is the beach private, but is it wide and the sand is white and powdery soft. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi, I'm Jen - founder of the award-winning travel blog, Travel With A Plan! No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. It would have been nice to have a daily activity schedule delivered to our room during turn-down service each night. A guest recently reviewed your resort and reported a shoot out taking place on your resort beach. Despite this, noise isn't an issue. The things of lesser importance to us are exquisite cuisine, high adrenaline shore excursions, and over-the-top room amenities. It is our biggest hope you can give us the opportunity to host you again in the near future so we can welcome you once again, with the truly remarkable experience that you deserve. View Hotel. Three levels of swimming pools reaching over 65,000 square feet, which also includes two infinity pools with breathtaking ocean views, a children's pool, six whirlpools, a water park for the smallest guests, and a water park for all ages, and a lazy river. We spent 7 nights there in February 2019. We typically arrived at 6:15-6:30 and never once had to wait for a table. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. 128,309 were here. I strongly urge you to go somewhere else. Massages and treatments include a Watsu pool for underwater massages, saunas, facial treatments, full salon service, and a fitness center. A coffee and ice cream shop are also available, and none of the restaurants require reservations. Im so not surprised at the way they handled the shooting incident! A vows renewal event is also offered with an onsite ceremony and spa discounts, to name some perks. She was very pleased with her always-fresh and independently made options (and never once got a tummy ache!). I was hoping the shootings were a thing of the past. It's sad to read such negative reviews maybe their stays had bad service but allof that must be fixed by now. Kayaks, Hobie Cats, and snorkeling gear are free-to-use, while Jet Skis require a fee. Medallion taxi drivers have been attacking . Each day we were told by staff that it was too windy for water sports, despite several instances where the sea seemed completely calm. Dreams Playa Mujeres Golf & Spa Resort Share. Dreams Playa Mujeres Golf & Spa Resort is a resort that we would absolutely visit again! Though their vehicles are not the cleanliest, it was nice having a representative desk in the resort lobby for booking and verifying rides in person. You canWhatsAppuson07810 791 502. This Greg Norman signature 18-hole course features strategically placed holes to offer exceptional ocean and tropical views and is perfect for both the experienced golfer and those who would like to learn. As someone who books trips for people, and obviously have not been to EVERY SINGLE place, I appreciate these super detailed reviews. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. I don't want to let this stop me from going back to Mexico -- have been there 17 times now, it is my happy place. The main gate is always supervised by a security agent and resort access is actively monitored.4. If you dont have to go to Mexico look into Turks and Caicos. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. We returned later figuring we'd never see them again, but the hostess was saving them for us. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. Is it as bad as the news and the reviews say? Playa Mujeres, Costa Mujeres . Spanning nearly 16,000 sq. Just so everyone is clear on where this happened. A full-service spa is elegant and offers an outdoor area, plus there are a well-equipped gym and free fitness classes. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Kids' and teens' clubs receive positive feedback. I recommend getting there around 4:00. The security at Secrets had the people contained. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Dreams Playa Mujeres Golf & Spa Resort that suits you best. We frequently found ourselves wondering what was going on each day, and where various activities were being held. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Singles: May feel overwhelmed by all of the families and larger groups. Absolute disorganizationAlso preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants anyone has access to lazy river so that is not a preferred club thing either. This is definitely a family-friendly resort that I highly recommend for multi-generational travel. This upmarket eatery allows guests in from the age of 13 and older, but smaller kids are not permitted. The beach here is beautiful, with white sand and palm trees lining the shore. The traits that we look for in a tropical vacation destination are warm temperatures, a nice beach, and plenty of kids activities. Whether youre planning a getaway with friends or the entire family, theres something for every kind of vacationer at Dreams Playa Mujeres. Sometime it would be stocked each day, and sometimes they would forget to re-stock water or some other item that was missing. A BEACH vendor was killed in a double shooting at a luxury Mexican holiday resort in front of terrified Brit tourists. Our request was granted and the resort even surprised us in that 3 of our guest rooms had an adjoining terrace between one another. I especially loved the waffles!. We stayed in a Preferred Club Oceanview Suite that had 2 queen beds and a pull-out sofa. Reservations are hard to come by and it is first-come, first-serve. The hotels convention center features boardrooms as well as meeting rooms for business endeavors. Dreams Playa Mujeres Golf & Spa Resort is your destination for a spectacular tropical vacation. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top.. Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. The Core Zone includes ping pong, air hockey, an X-box lounge, basketball court, climbing wall, and nightly activities. The most expensive day is usually Wednesday. Even the massive deployment of federal police and troops have done little to slow things down. Read all about a day of exciting family fun on Isla Mujeres and you most likely be convinced that this is a place you wont want to miss! Safety is now a concern for me .More, Dear sstanziola79,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Armed police are regularly patrol the beach to try to reassure holidaymakers following the drive-by shooting on Tuesday, Forensic doctors carry the body of a Canadian woman found with multiple stab wounds in Cancun last month, Map reveals the spate of murders across Cancun, including 14 in just 36 hours, The stunning 700-room all-inclusive Riu Dunamar hotel in Playa Mujeres has five pools, five restaurants, six bars and a nightclub, A crime scene investigator is seen at the Blue Parrot nightclub in Playa del Carmen last month - just a few miles from Cancun, Marines are regularly seen patrolling Cancun following an increase of gun crime in the last decade, escalating drug cartel violence in the Mexican beach city, party town was hit by 14 murders in 36 hours, gunmen on water scooters opened fire on a beach vendor, Brit tourists were warning to avoid visiting the South American country, Independent Press Standards Organisation (IPSO). The management is HORRIBLE therefore it trickles down to every area of the resort. All of the guests appeared to be having a genuinely good time, and therefore, were happy, laid back, and friendly. Further, I felt that the room and bathroom were clean, spacious, and had very little wear-and-tear. Located on a sandy stretch of Playa Mujeres, this resort features spacious suites in a contemporary design. Guests get up as early as 7 AM to start saving chairs by the pool. Make it a point to get to know the Entertainment Team members. Yes it is on the mainland but a part of the municipality of (ta && ta.queueForLoad ? * We thought the food was great (in spite of the mixed reviews we'd read)- Gaucho and Fusion were our favorite restaurants, but we really didn't have a bad meal. Having traveled in a group, we used the different colors to help keep track of whos cup was whos. Read the negative reviews. Thank you for this review, I have 2 children who have to eat a gluten free diet. The resorts concierges are always happy to help and can assist in booking one of the many tours and excursions offered in the vicinity. She also gave us the instructions that upon arrival to any restaurant, including the buffet, the gluten-free guest was to meet with the kitchen manager. Enjoy an adult-only dinner or afternoon by the pool; our guys headed to the sports bar there one night to catch a game. Patterned floor tiling in restaurants, rock walls, and woven elements add stylish elements. Yes, Dreams Playa Mujeres Golf & Spa Resort has a pool onsite. Disclaimer: This content was accurate at the time the hotel was reviewed. Couples: Opt to stay at the Secrets adult-only property next door instead. This property is removed from the buzz of the Hotel Zone and downtown Cancun (both at least 30-minute drives), set within the exclusive gated community of Playa Mujeres. All products are independently selected by our writers and editors. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. i relayed info to many guests, they were trying to keep it a secret. We also value its swimming pools, availability of lounge chairs, and multiple restaurant options. Perfectly situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course, rests the stunning Dreams Playa Mujeres Golf & Spa Resort. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. For other inquiries, Contact Us. We picked Dreams Playa Mujeres for its assortment of all-inclusive and multi-generational activities and amenities. I paid a significant sum to be in the Club and they could care less. In Mexico the beaches are public, so there is not much the resort can do. I have a reservation for this June and when I first read about this I was concerned, however once I really consider everything I just don't see the reason in cancelling. Though the resort is somewhat spread out, things are actually closer than they seem. Complimentary transportation and green fees at the adjoining Playa Mujeres Golf Course. Catch some rays poolside, enjoying the breathtaking views of the Caribbean Sea on our beachfront or take part in more exciting recreation. Wi-Fi is free and there are event spaces for wedding and meetings. There are ten dining experiences available, all with a different ambiance, dress code, and cuisine. Delphinus offers guests various programs, which include swimming and interacting with these highly intelligent and friendly creatures. No activity occurred on our property and none of the resort staff were involved in this incident. I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. Thanks for the review! Not being familiar with the geography of the area, I have just checked to see how close this is to The Beloved (we stay there in June). There's no better place to enjoy some "us" time. Gluten-free offerings are made and prepared separately, and are never put out in the general buffet area to risk cross-contamination. Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Mexico has long been a popular travel destination approximately 44.8 million visitors are expected to visit in 2019, a 5.6 percent increase from 2018. Not once did I see a stumbling drunk or hear inappropriate languageit was very family-friendly in that way. Take your fitness to the next level above sea level. more, You seem to have JavaScript disabled. Yes, there were! Dreams Playa Mujeres all-inclusive isnt the first kid-friendly all-inclusive resort that weve visited as a family. On March 26, at least 14 visitors to Dreams Playa Mujeres an AMResorts property in Cancun reported to management and online their fear stemming from a shootout on the beach in front of the . Our least favorite restaurant was Gaucho Grill. More often than not, adults make up the former category,, Cancun might have a bit of a reputation as a party-centric beach bonanza popular with young adults, but sometimes, visitors just want to get away from it all. Swish bathrooms have rainfall showers, hairdryers, variety of toiletries, and bathrobes and slippers. The grounds and buildings are beautiful, and the employees we met were all very service-oriented. Discover genuine guest reviews for Riu Palace Costa Mujeres - All Inclusive along with the latest prices and availability - book now. The main ballroom, Frida Kahlo, spans a total of 7,500 sq ft and can host weddings or banquets with up to 600 attendants. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Unfortunately I think these things just continue to increase. I was trying to pay for an upgrade and she could not figure out anything but we got through it with a nice room in building 7 in room 7501 which was a great room but thats is where the terrible customer service started. Dear Griselda S, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Playa Mujeres Golf & Spa Resort. Playa Mujeres Cancun, Quintana Roo, Mexico, Best All-Inclusive Resorts in Playa Mujeres, Cancun, Best Luxury Hotels in Playa Mujeres, Cancun, Best Beach Hotels in Playa Mujeres, Cancun, Best Kid-Friendly Hotels in Playa Mujeres, Cancun, 14 Amazing All-Inclusive Resorts With Water Parks, The 12 Best All-Inclusive Resorts With Lazy Rivers, 5 Cancun Hotels With Private Plunge Pools, Grand Palladium Costa Mujeres Resort & Spa, Villa del Palmar Cancun Luxury Beach Resort & Spa, Beachfront setting in exclusive gated community Playa Mujeres, All-inclusive rates cover top-shelf liquor, all restaurants, and activities, Contemporary, spacious rooms with minibars, Nespresso machines, and toiletries, All units have whirlpools, either in rooms or on the terraces, Numerous pools include a lazy river, infinity pools, and water park, 10 dining and drinking options include Mexican, seafood, and Mediterranean spots, Swish spa and fitness center with modern equipment, Golf course, water sports, Kids' and teens' clubs, and performances, At least 30-minute drive from downtown and Hotel Zone attractions, Beach is underwhelming compared to Hotel Zone properties, Lazy river is exclusively for Preferred Club guests. Link. Search for the cheapest hotel deal for Dreams Playa Mujeres Golf & Spa Resort in Isla Mujeres. Golf lessons are also possible, and golf aficionados may want to check out the unlimited golf course package offered. We absolutely loved that our group had upgraded to the Preferred Club and consider this to be a major perk of our stay. The 502 rooms are huge, contemporary, and well-outfitted with modern amenities. more. This is the version of our website addressed to speakers of English in the United States. Open every day from 10:00 am to 10:00 pm, the Explorers Club is the ideal place for children aged 3 to 12 to have fun. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. The resort is laid out in a horseshoe shape that meets up directly with the Caribbean Sea. The stunning 700-room all-inclusive Riu Dunamar hotel in Playa Mujeres has five pools, five restaurants, six bars and a nightclub. The staff came out and gave cocktails to those of us waiting in line. Another tourist told how he and his daughter cowered on the floor as the gunmen stormed the beach. Does Dreams Playa Mujeres sound like a place that you and your family might like to visit? If youre after a cheap room at Dreams Playa Mujeres Golf & Spa Resort, then you should consider staying during the low season. Their canned response that they just keep repeating. There are no restrictions on travel for U.S. government employees in Quintana Roo state, which include tourist areas in: Cancun, Cozumel, Isla Mujeres, Playa del Carmen, Tulum, and the Riviera . Prices are not fixed and may vary with time. Yes, many of those travelers are couples seeking a romantic beach getaway, but thanks to affordable flights and all-inclusive resorts, families are drawn here, too. This stay includes Wi-Fi and Parking for free, Lote Rth-7-pm-ii, Lte1, Mz 1, Smz 3, 77400 Isla Mujeres, Quintana Roo, Most expensive month to stay with an average. Although a decent pick, the beach here isn't as nice as those found farther south. In this article, well share our tell-all Dreams Playa Mujeres review! You will need a passport to travel to Dreams Playa Mujeres in Mexico. As you know, tropical vacations are a big investment in money and time. They will remember you and your kids names throughout your stay and go out of their way to ensure that you have fun. Guests will enjoy six pools, seven restaurants plus a gourmet food hall, a kids' club and a spa. It's not required, but the staff really earns it, and they are so appreciative. 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