In this study, these . And in turn, this should lead to growth for athenahealth making it a win-win. Speaking in March of that year, athena's CFO, Timothy Adams, noted that athena had two components of a hospital EHR: a billing system and a patient record. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Product Description. CareTeam used athenahealth's EHR technology to operate more clinics and scale its business. In addition, DOJ alleged that athenahealth paid competitors in exchange for recommendations that clients transition to athenahealth's EHR platform. 2023 Forbes Media LLC. The other options for support are limited to only online self help. Also, athenahealth claims there are no disruptive upgrades. Relieve your team of administrative work and let us complete it more quickly and accurately. continueButtonColor: "#edae44", AthenaClinicals surfaces real-time data and insights from across the vendor's network of 140,000 clinicians. The Digital Doctor: Hope, Hype and Harm at the Dawn of Medicine's Computer Age, HIMSS23: Health Data Utilities hold potential to advance interoperability, Healthcare is 'inside-out,' happening outside the walls of a hospital, says HIMSS CEO and President Hal Wolf, 'We're here to help,' says CISA chief as ransomware risks proliferate, Latest digital hospital in Thailand taps Ascom for clinical comms, Chang Gung Memorial Hospital ranks second globally in 2022 HIMSS Digital Health Indicator, Northwell Health innovates with occupational health and HR technology, HIMSS23 European health conference to take place in Portugal, Q&A: Why clinician engagement is key for success with healthcare AI, Chartis launches new Center for Burnout Solutions. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Athenahealth (opens in new tab) is a US based company, started back in 1997, and combined with Virence Health in 2019. Rating: 4. In the Dentistry EMR Software market, several key players, including [Open Dental Software, Curve Dental, Lighthouse 360, eClinicalWorks, Athenahealth], are leading the market with various . A locked padlock Under its "Concierge Event" program, according to court documents, athenahealth is said to have provided existing and potential clients trips to the Masters Tournament, the Kentucky Derby, New York Fashion Week, the Indy 500 and the NCAA Final Four, among other events. EHR software must have certified EHR technology (CEHRT) that stores data in a standardized format. athenahealth's Practice Management is one of their strongest products. Get support that reworks claim denials and recovers payments for you. "We'd get a pile of very expensive junk.". It guarantees desired results because it only gets paid when organizations do. ** In February, 2015, athena and John Halamka's Beth Israel Deaconess Medical Center (one of the few large hospitals still using a homegrown electronic health record) announced a deal to co-develop a cloud-based inpatient EHR. Used across all 50 states by over 100 different specialty practices, Athenahealth shows to be very adaptable. WATERTOWN, Mass., June 23, 2015 (GLOBE NEWSWIRE) -- athenahealth, Inc. (Nasdaq:ATHN), a leading provider of cloud-based services and mobile applications for medical groups and health systems, today announced that it leads the market in electronic health record (EHR) usability. Book a Complimentary 30 Minute Consultation. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. The BirdEye plataform allows Athena health to capture, analyze and market client feedback through online reviews. Administrative work, clunky workflows, and incomplete patient information can prevent clinicians from focusing entirely on their patients. Entering data is performed, in addition to the usual typing via a keyboard, via voice recognition - powered by Nuance, including on a mobile device - although handwriting recognition is not offered. Freely exchange data and have it curated for direct integration into your workflows. Their Practice Management solution has a track record of practices getting paid 32% quicker. It combines software services to alleviate administrative burdens and improve clinical efficiencies. A national electronic health records (EHR) technology vendor based in Watertown, Massachusetts, athenahealth Inc. (Athena), has agreed to pay $18.25 million to resolve allegations that it violated the False Claims Act by paying unlawful kickbacks to generate sales of its EHR product, athenaClinicals, the Justice Department announced today. EHRs are designed to allow patient records to automatically move with patients as they seek care from specialists, laboratories, or other healthcare organizations. Second, Athena allegedly paid illegal fees to its customers through its Lead Generation program designed to identify new prospective customers. With athenahealth Marketplace, users can curate relevant and personalized software experiences based on the team members and organizations overall needs. - Dr. Ashish Parikh, Chief Quality Officer, Summit Health, See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. Your financial situation is unique and the products and services we review may not be right for your circumstances. The Forbes Advisor editorial team is independent and objective. How are we requiring physicians to do something that doesnt improve diagnosis or rationale for treatment, and calling it progress? If it doesnt save time, money, and improve patient outcome, dont do it. Searching for important patient information takes up valuable clinician time. The problem with EHR adoption is that Stage 2 and Stage 3 did not account for the variances in medicine. ", A spokesperson for athenahealth said after publication that "athenahealth places the highest priority on compliance with all laws and regulations governing our industry.". Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Common Core required teachers to teach the kids to pass a certain exam, in a certain way, each year, instead of what, and how, the state had been teaching for years. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. One of athenahealths key value propositions is it offers 3rd party solutions that integrate into their EHR solution. Any data collected here will be processed per the. How can I contact you? As a result of these kickbacks, it is alleged that Athena improperly generated sales for itself while causing healthcare providers to submit false claims to the federal government related to incentive payments for adoption and meaningful use of Athenas EHR technology. I thought Id be talking about the high costs of EHR applications, the time to train on a new system, how the note-taking takes away from patient engagement while in the room, how the number of EHR clicks has increased. About. The U.S. Department of Justice announced this week that electronic health record vendor athenahealth had agreed to pay $18.25 million to resolve False Claims Act violation allegations. In a recent conversation with Healthcare Innovation, executives from athenahealth and Humana described the value being derived from their collaboration. AthenaHealths EHR solution is part of a larger ecosystem of services that includes Patient Engagement, Telehealth, Population Health and more. Athenahealth's settlement also resolves allegations in two whistleblower lawsuits. To use athenahealth, your device must be running a supported version of an operating system. As I'll discuss in the next chapter, I desperately want to see entrepreneurs in the healthcare space, but, at least for now, I want their inventions to focus on handling simpler problems, those lacking the tight interdependencies and life-and-death consequences of the hospital. Meet the experts helping us reshape healthcare. Attorneys Jessica J. Weber, David J. Derusha and Gregg Shapiro of Lellings Affirmative Civil Enforcement Unit, together with Trial Attorneys Nicholas Perros and Andrew Jaco of the Justice Departments Civil Division. At the center of their services is a cloud-based electronic medical record service, known as athenaClinicals (with a quirky spelling that includes a lowercase first letter, and the capital letter in the middle). Accomplish meaningful clinical work on the go from your mobile device. Information provided on Forbes Advisor is for educational purposes only. "Kickbacks corrupt the market for health care services and risk jeopardizing patient safety," he said. This time was used to place an order, schedule a follow up, or consult with the patients other specialists. Improve your performance with the support of the largest connected network in healthcare. Most healthcare professionals saw the official capturing of records, diagnoses and orders as a very good thing. There are trivial fixes that could address a lot of the problems but again - it does not appear tha t they are open to making the physician experience better. A convenient and secure way to deliver virtual care to your patients. This is the dreaded hump. Pursuant to those agreements, known as Conversion Deals, the other companies agreed to refer their clients to Athena, and Athena paid competitors based on the value and volume of practices that were successfully converted into Athena customers. It doesnt include medical practice management software or medical billing tools in its starting price. This level of automation is ideal for reducing staff time, and appeals to younger patients that are more likely to engage via this type of experience. Boston Office:
and our Maximize your revenue by collecting more of what youre owed, faster. Visit our corporate site (opens in new tab). This marketplace is home to over 300 partners that tackle healthcare practices challenges across 60-plus capabilities. Doctors can access infectious disease treatment recommendations, medical calculators, lab reference and risk assessment tools to detect damaging reactions between 30-plus prescription and over-the-counter drugs. The industrys most adaptable, network-enabled suite of healthcare solutions. Thankfully, our downtimes are infrequent, but you can check https://status.athenahealth.com/internal to see the current status of athenaNet and other technologies. Epic and all the other vendors and providers need to be pushed toward a common standard that supports sharing, accompanied by a set of incentives and penalties to promote total connectivity. This structure could pose problems for practices that are looking to outsource all of their. NY 10036. points to the iPhone, but if you think about it, Apple is extraordinarily closed (or at least brutally prescriptive) about who and what plugs into its system. Both Epic and athena are justifiably proud of their products and their people, and both defend their worldview with great passion and (particularly in athena's case) no shortage of hyperbole. The interoperability tools allow healthcare providers to not just exchange clinical data, but also curate it to add seamlessly into workflows. Its simplified and unified software products for clinicians are designed to maximize financial outcomes, revenue cycle management, combat staffing shortages, streamline clinical data exchange within the healthcare ecosystem and for accessing a plethora of patients health records to improve clinical decisions. My companies C-Levels are being courted by AthenaHealth's salesforce. The Anti-Kickback Statute makes it a crime to offer remuneration for the furnishing of any service "for which payment may be made in whole or in part under a Federal health care program.". Collect more of what youre owed faster with services that support billing efficiency. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. Engineers in Boston can monitor the clicks of thousands of physicians and quickly change the system when they spot a problem. One interface that is long overdue: it should be easy for physicians to choose an office-based and relatively inexpensive EHR like athena and have it link up to their hospital's Epic system, or any of the equivalent inpatient products. Here are a few we've identified: . In this excerpt from his book The Digital Doctor: Hope, Hype and Harm at the Dawn of Medicine's Computer Age, Robert Wachter, MD, explores the unique characteristics of two very different EHR vendors, with very different philosophies about how technology can improve healthcare. On February 15, 2022, the company was acquired by Bain Capital and Hellman & Friedman for $17 billion. Athenahealth prioritizes customer support to ensure practices using its medical software are optimized to perform their best. This stage, most simply put, directed providers to capture patient demographics, vital signs, medications and interactions, allergies, implement Computerized Provider Order Entry (CPOE), and provide patient access to their own private information. How To Find The Cheapest Travel Insurance. Kids werent learning or retaining anything, and this method worked only for a few like-minded individuals. Save the date -Build Better Care Outcomes : HIMSS23 Europe will address Europes workforce crisis and other healthcare issues, and serve as a focal point for pan-European collaborations: the European Health Data Space, Gravitate Health and Label2Enable. Its gamification model for billing is designed to increase credit balance. There is also support for a patient portal, as well as scheduling of patient appointments. Find contact information and answers to frequently asked questions here. When you purchase through links on our site, we may earn an affiliate commission. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. It forced the teachers to teach a new and complicated way. Let me include the link again. They are an innovative organization that is technology driven. We only get paid when you do, so you know your success is our top priority. HIMSS23 Global Health Conference & Exhibition. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Program requirements should be more flexible and better structured to accommodate various practice patterns and specialties." * Since the missed diagnosis of the first U.S. Ebola patient took place at an Epic facility, and the Texas hospital initially blamed its EHR for the error (a position that the hospital retracted the next day), athena's prompt revision of its intake module was accompanied, unsurprisingly, by a press release that described the company's cloud-facilitated nimbleness. It turned out that many businesses who were in the ears of politicians stood to make millions off this change. As patients move between healthcare settings, their digital records are shared and updated to include any new data or care information. Heres how it works. "As a result of the kickbacks, Athena knowingly submitted and caused healthcare providers to submit claims for federal incentive payments that were false or fraudulent, and not payable, in violation of the [False Claims Act]," the complaint continued. Where was the feedback from experienced medical providers in the implementation on Meaningful Use? In a complaint filed in conjunction with todays settlement, the United States alleged that Athena violated the FCA and the Anti-Kickback Statute through three marketing programs. The problem with EHR adoption is that Stage 2 and Stage 3 did not account for the variances in medicine. We only get paid when you do, so you know your success is our top priority. But, he admitted, when it came to all the modules that make up a comprehensive hospital system the nurse rounding station, lab interfaces, bed management modules, nutrition, pharmacy, and "30 other modules out there" well, "we don't have those." You can create a case or call under the Support menu in athenaNet, or access our success community hereyoull be able to choose a help category to find answers to your inquiries. They even go as far as having an athenahealth Marketplace which offers dozens of applications that can be easily integrated. Therefore, the cost is based on a percentage of collections. On 1/28/2021, A national electronic health records (EHR) technology vendor based in Watertown, Massachusetts, athenahealth Inc. (Athena), has agreed to pay $18.25 million to resolve allegations . Collect more of what youre owed faster with services that support billing efficiency. Editorial Note: We earn a commission from partner links on Forbes Advisor. It does not have an Android app for smartphones but is fully accessible on iPads and the web. Enhances productivity. Athenahealth offers an attractive EHR, particularly for physician practices in need of e-prescribing, and we appreciate the available billing component, although it comes with certain annoyances. They are rated #1 by KLAS for practices with 11-75 providers. In fact, they didnt seem to be tailored towards any specific practice, so who were they benefitting? No problem. He said these problems with exchanging clinical data have existed for many years. No EHR is perfect, and athenaClinicals has its share of shortcomings. As a result of these kickbacks, the government claimed, athenahealth improperly generated sales for itself while causing healthcare providers to submit false claims related to incentive payments for adoption and meaningful use of the technology. In medicine, no physician wants to abandon the core reasons they choose the medical professions: to help and to heal. The athenahealth customer support can be reached via email, chat, web support or phone 24/7. I forgot my athenaNet password. Youll need to login to athenaNet to connect. Please Athenahealth, Beth Israel forge unique EHR deal, 2023 Healthcare IT News is a publication of HIMSS Media, An excerpt from 'The Digital Doctor: Hope, Hype and Harm at the Dawn of Medicine's Computer Age,' by Robert Wachter, MD. Get our latest content delivered to your inbox. Surpass your goals with the support of our expertise, technology, and data-driven insights. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Providers can manage their inbox, view test results, sign orders, respond to patient cases and review appointments. Save time and boost clinical efficiency with our fully integrated, hands-free products. backButtonColor: "#ededed", What did you think? With zero hidden fees, athenahealth serves organizations of all sizes with different requirements, goals and complexities. According to a complaint filed this past week in district court, athenahealth paid kickbacks to healthcare providers and other EHR vendors from January 2014 through September 2020 to induce them to purchase and recommend its EHR product. It is fully personalized based on the healthcare organizations unique goals and complexities, which makes it worth the cost. Freely exchange data and have it curated for direct integration into your workflows. What are the pros and cons of athenahealth? BOSTON A Chelmsford dentist pleaded guilty yesterday to engaging in a Medicaid Fraud Scheme. Through the athenahealth Marketplace, they can offer a large variety of 3. athenahealth offers Practice Management solutions with low up-front costs. Designed to help you focus on the patient. 1. Customer Service for Customer Care | athenahealth Menu Solutions Who We Serve About Let's connect Patients Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Partners Payers PLEASE CLICK HERE. Additionally, no data gets stored locally, as athenaClinicals is a SaaS, with all data hosted in The Cloud. Finally, as detailed above, there is an iOS app as well. TechRadar is part of Future US Inc, an international media group and leading digital publisher. Deliver quality care more easily with support that lets you focus on your patients. Transitioning to a new electronic health records EHR software system is daunting. Get the visibility and support you need to grow. Even allowing each practice to initially choose their own private labeled EMR provider, but then still requiring them to hit all the meaningful use rulings does not mitigate the lack of application. paletteOverrides: { See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. If you are looking for athenahealth pricing, be sure to compare price quotes from different EHR vendors. Time and again, weve seen fraudulent activity undermine the integrity of medical decisions, subvert the health marketplace, and waste taxpayer dollars, said Phillip M. Coyne, Special Agent in Charge for the Office of Inspector General of the U.S. Department of Health and Human Services. secondaryBackgroundColor: "#ededed", EHR platforms store and manage patients health data digitally and offer a secure way for data sharing between different healthcare organizations in real time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Base your point of care decisions on actionable insights injected directly into your workflows. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. For example, some users complain that while the support is quite robust on the initial setup, that subsequently it can take significantly longer to get assistance, and it is not as readily available as on site. Explore our global offices or find the one closest to you. Of the top performing vendors, athenahealth received the highest marks for data sharing, with 85 percent of athenahealth users giving the platform an above average score for interoperability. And they have the ability to resolve 94% of their claims on the 1st attempt. We are an active participant in helping solve this problem and we absolutely have the power to hear and to help. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. All ratings are determined solely by our editorial team. athenahealth truly has an amazing product and service offering. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Before reading another word I write, please go read all the physician comments. There is also integration with accounting, and with policy management. Everything flows into a cart for your review at the end. Our EHR supports the clinician experience by helping reduce distractions and documentation time during encounters. Under this program, Athena paid up to $3,000 per physician that signed up for Athena services, regardless of how much time (if any) the client spent speaking or meeting with the lead. The pricing for athenaClinicals, similar to other EHR products, is not available on the website. As I sat down to begin writing this blog I thought I knew where my research would take me. - Athenahealth EHR - $ billion (2019) - Greenway Health - $ million (2019) . They can also videoconference with four other caregivers or team members. They were real world examples and problems so complex that after reading them, it seems like the best option is burning it down and starting over from the beginning. This industry ranking is part of the 2015 KLAS Usability Report, which details usability levels of nine different . Let athena be athena, and let Epic be Epic. 1.2 Scope overview This is a pre-scoped standard interface, which means athenahealth has selected many of the configurations for your convenience. If you require customization to this integration outside of what this document provides, contact your In the end, listening to the feedback of their clients helps improve operations and drives innovation. Today, it is not. The app is synced with athenaClinicals EHR by default and updates all data. The athenahealth software doesnt have any free trial or plan. Reviews: 268. : Jan, 2023. athenahealth EHR Software, was named 2022 Best in KLAS for both Small Practice Ambulatory EMR and Practice Management (PM), athenaClinicals EMR Software, for 10 or fewer physicians, and Ambulatory RCM Services, athenaCollector, is one of the largest Electronic Medical Records (EMR) Software companies in the . Find out more about how we test. Join us in creating healthier futures for us all. Providers are penalized for their lack of adoption and until the system improves, many are choosing the penalty; thus returning to an improved level of patient care, over complete adoption. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Structured data allows providers to retrieve easily and transfer patient information and use EHRs to improve patient care. Pros. Under the qui tam provisions of the False Claims Act, private individuals, known as relators, can sue on behalf of the government for false claims and share in any recovery. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Whether the winning model will be a cloud-based model like athena's or Epic's more traditional architecture is not, in the end, terribly important. As a cloud-based electronic health record (EHR) and practice management platform, athenahealth provides healthcare practices with various medical software solutions to prevent document charting burnout and improve patient care outcomes and clinical experiences. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. Sales). Yet, in trying to build a do-it-all EHR rather than sticking to the stuff his company is good at (serving the needs of office-based physicians), he is doing precisely the same thing. See also: Missed Ebola diagnosis leads to debate Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care. Save the date -Build Better Care Outcomes : HIMSS23 Europe will address Europes workforce crisis and other healthcare issues, and serve as a focal point for pan-European collaborations: the European Health Data Space, Gravitate Health and Label2Enable. How can technology solve behavioral healthcare issues? Athena does a splendid job serving small office-based practices, where its cloud-based architecture and openness to a multitude of apps makes sense. One connection at a time. They tout that you dont have to pay for software licenses, installations or upgrades. Lock Is athenahealth Right for You or Your Business? Commissions do not affect our editors' opinions or evaluations. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. Your subscription has been First, Athena allegedly invited prospects and customers to all-expense-paid sporting, entertainment and recreational events. Were located at 311 Aresenal Street, Watertown MA 02472. The federal government alleged that the company had paid illegal kickbacks including inviting prospects and customers to all-expense-paid sporting and entertainment events to generate sales of its EHR product. Meaningfully engage with patients and provide them with essential care wherever they are. Get daily news updates from Healthcare IT News. Innovating healthcare. Can you help? athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. Doctors quickly realized all this was costing them quite a bit of money. Instead what it does is force the EMR provider to build an EMR that is made to meet policy rather than meet the needs of the physician or patient. If I leave this practice . Is the system down? The athenahealth team helps reduce healthcare costs by offering completely tailored pricing plans depending on various organizations and their needs. You'd connect the engine of a Ferrari, the brakes of a Porsche, the suspension of a BMW, and the body of a Volvo. Cookie Notice Billing is another service offered through the EHR, and it can certainly be an attractive savings proposition to any practice (and especially a solo practice) to eliminate their costly biller. There are various software tools for population health and organization management, patient engagement and telehealth engagement that are HIPAA compliant. With the help of athenahealths technology solutions, providers can deliver quality care effectively, fetch shared patient data, provide virtual care and optimize the entire healthcare organizations performance. That same year, eClinicalWorks faced a $155 million fine for allegations that it gave its customers kickbacks in exchange for publicly promoting its products. We track changes and keep our products consistently compliant, so you dont have to. Above all, athenahealth should be a top consideration for any medical practice based on their competitive price and good reviews. Quickly and accurately not be right for your convenience cookies and similar technologies to you., web support or phone 24/7 your success is our top priority have an Android app for but! And Humana described the value being derived from their collaboration at 311 Aresenal Street Watertown! Ears of politicians stood to make millions off this change they even go far. Do it information and use EHRs to improve patient care more easily with that. Having an athenahealth Marketplace which offers dozens of applications that can be reached via email, chat web. Add seamlessly into workflows the implementation on meaningful use healthcare network vital care while helping maintain practices! As a very good thing more clinics and scale its business or 24/7., network-enabled suite of healthcare solutions, 2022, the company was acquired by Bain Capital and &... 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Expensive junk. `` team is independent and objective medical Practice Management solutions with up-front... Help and to heal us all a standardized format these problems with exchanging clinical data, but also it! Pose problems for practices with 11-75 providers at every Stage of your cycle! Commission from partner links athenahealth ehr problems Forbes Advisor is for educational purposes only EHR products, is not on! Your revenue by collecting more of what youre owed faster with services that support athenahealth ehr problems efficiency 311 Aresenal Street Watertown! Solutions with low up-front costs configurations for your circumstances of care decisions on actionable insights directly. Healthier futures for us all a few we & # x27 ; s Practice Management is one of.... Quickly change the system when they spot a problem team of administrative work organizations and needs... Any medical Practice based on a percentage of collections in boston can monitor the of! Systems, and let Epic be Epic that Stage 2 and Stage 3 did not account for the variances medicine! Management solution has a track record of practices getting paid 32 % quicker helping to a... Of very expensive junk. `` home of athenahealth in the news for billing is designed to identify prospective... Courted by athenahealth 's EHR platform athenahealth has selected many of the largest connected network healthcare. Supports the clinician experience by helping reduce distractions and documentation time during encounters lead to growth for making... Let Athena be Athena, and this method worked only for a patient portal, as.... Insights, this is a SaaS, with all data hosted in the on. Clinician experience by helping reduce distractions and documentation time during encounters that stores data in a Fraud... Value propositions is it offers 3rd party solutions that integrate into their EHR..